Overwatch Technical Issues, SR Loss, and Leaver Penalties


#1

Hey everybody,

I wanted to take some time today to discuss Leaver Penalties and how they relate to Technical issues. We understand that leaver penalties are an annoying thing to experience. Technical issues can be complicated to troubleshoot. To add penalties to your account can seem like adding insult to injury. This isn’t our intent. The competitive penalty system may not be perfect, but there is reason behind it.

When we created the leaver penalty system, we took in a lot of player feedback. The feedback came from both leavers and the players they left behind. Individuals who leave want forgiveness sometimes, and teams want people to stop leaving. We are trying to balance these needs. For some information on the system itself, you can check out Jeff Kaplan’s posts on the matter. Below I’ve made an FAQ.

Why am I penalized when I have a technical issue?

Any time you leave a game, you affect the experience of everyone else in the match. Think back to the last even match you were in where someone quit partway through. How difficult it was to win fights 5v6? Even if you did win, didn’t you have to fight harder to do so? For every crash or DC that gives you a penalty, there are five other players on your team who just had their chances of winning a fair match reduced.

Why am I penalized in Competitive if I disconnect before a game starts?

This type of penalty is there to avoid queue dodgers. In old competitive First Person Shooters, people could fake tech issues to avoid certain teams or players. There’s no way to tell the difference between someone who disconnected intentionally and an accidental DC. As a result, the moment you are selected for a Competitive match, that’s your match. If you lose connection after that point, the penalties are active. In comparison, other modes will backfill the position and queue you for a different match. You may not even notice it happening in other modes because it’s all handled on the back end, but may experience other connection issues.

Why am I still penalized when I rejoin some games?

There are two different reasons for this, excessive disconnections, or disconnecting for too long. You can reconnect at any point during a match you have left as long as you don’t have a leaver penalty. However, spending too much time outside of the game still puts your team at a disadvantage, and there’s a risk that others will leave in your absence. If you disconnect during a competitive match, try to reconnect as quickly as possible and finish the match.

Similarly, disconnecting multiple times in one competitive match may trigger penalties. If you have these problems regularly, you should troubleshoot the problem to avoid penalties.

Why can’t Blizzard remove penalties for technical issues?

The effect on your fellow players is the same no matter why you disconnect. As a result, if you play a match while having technical issues, and you drop from the match, your account may be penalized. Blue Posters and our Customer Support team have no way to remove the penalties. This is because the system is working the way it was designed. Instead, we focus on troubleshooting the thing that originally caused the problem. If we fix that, you shouldn’t have problems anymore.

What if it was the server’s fault?

Often we hear mentions of one off issues when we discuss penalties. “What happens if the servers crash or if Blizzard’s ISP has a problem?” or something of that nature. This does happen from time to time, but it’s pretty rare. The system is built to take that sort of thing into account, and periodic issues like this shouldn’t tank your skill rating too much. This is why the first few penalties are lenient compared to later ones. Over time even the Skill Rating drops will even out as you keep playing normal matches. As long as you aren’t intentionally leaving or having tech issues, this shouldn’t affect your account too much.

How do I find out why this Tech issue is happening?

Before troubleshooting, check our Tech sticky threads and the “Breaking News” section of your Battle.net Application. We like to post major service interruptions and known issues there. For other issues, here are a couple of the best links for tech issues with Overwatch.

Keep in mind - whenever you’re troubleshooting tech issues, you should use a low-stakes mode to test fixes. Using custom games will let you test fixes without affecting your account or other players’ games.

If basic troubleshooting fails, or you’re not sure how to do some of the steps, don’t give up. You can always try working with your fellow players and us Blue Posters here to find the cause of your tech issue. You can also try contacting our support team for one on one help.

What if I want to provide feedback on the penalty system?

We understand that the penalty system can always be improved. If you have specific feedback for things we might change to make the system better, we have forums for that. You can use the Competitive Discussion or General Discussion forums to deliver that feedback. We’ve got some folks there that check those threads for player feedback and report to the developers. Some of our development team will even reply to threads there, too.

Thanks for taking the time to read this. As always, let us know how we can help with your Technical troubles!


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Keep getting kicked from comp play
Account temporarily suspended from comp despite rejoining match?
Server Crash - Punished for Leaving
Because of my internet i shouldn't be losing 50 sr
Game closed during competitive search, and got supended for it
I don’t care about the sr loss but
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Game crush, It repeated more then 3 times, but now I'm furious
Thanks Again Bliz
DC problems. (comp)
I'm so tired of the stupid server
Banned for crashing
Unexpected error has occured and caused loss of sr and penalty
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Got kicked while playing rank
Disconnection from servers during mm
Disconnecting at the start of a match
Suspended from competitive because of server dcs?
Fix disconnect penalty
Power was shut off and i am suspended for 20 hours
Blizzards comp ban/suspension system is broken
Being penalized for not loading
Can't rejoin game and am suspended?
Help bug support
Repeated Crashes
[Nov/Dec 2018] Canada - Mid Match Latency Spikes
Server Down Again.....How many -50 do you want me to lose more?
Disconnected From Game Server
Unable to log you in (PC)
Game Server down / Lost SR
Reconnecting to a Game
Getting penalized for OW crashing?
Client crashing when game started
I Love How OW Manages to Freeze-
Kicked from competitive match lost SR
Game keeps disconnecting on competitive mode
I Have NEVER lost connections like this in 13 seasons
Disconnection penalty
Syspended from Competitive Play for 12 hours?
Server crashes should not affect SR
Windows update messing with placement matches
"Server Closed Due to An Unexpected Error" in Competitive
Game Crashing for no reason
Couldn't alt tab back into OW
Failed to Connect to Server - not our fault but we still lose SR and get ban
The servers are trash!
Punishment for leaving competitive matches early are too harsh
"Rendering Device Lost" is costing me SR
Disconnect during comp
Losing SR due to Blizzard's mistakes
Blizzard... what just happened?
I need help with not losing connection in comp!
Fix the disconnect punishment
1.30 patch now online! (New Hero Ashe) - IMPORTANT PATCHING INFORMATION!
Playing A Competitive game and got kicked cause of "unexpected connection lost"
[connection issues] Kicked from ranked game
I want my sr back
Can Bizzard please give me my sr Back?
SR Loss From Disconnect
Competitive Is Trash
Losing Sr for nothing but DC
Possible ban reset
Game froze in comp now im suspended
Lagging out but winning game help please
Game crashed, and unable to rejoin my competitive match
Suspended because your servers suck
Leaver suspension too fast/broken - NEEDS CHANGE
Got suspended from comp for no reason
The game just disconnected me from my competitive game
Losing SR after rejoining a game
Competitive Suspension and unfair SR loss
Failed to connect to game server
AYUDA . Esto es normal? No me parece justo
Lag competitive suspension
Losing SR in competitive
Joined Comp Match, Auto Kicked, Lost 50 SR + Suspended
just got a BSOD during a comp placement match
Game Crashed Got suspended and lost sr
Lost 50SR for disconnecting while QUEUING for competitive
Spawn Room Glitch, PS4
SR revert for those affected
The game just disconnected me from my competitive game
Massive KICK from Overwatch server
Press F for the players who got kicked during Ranked
Unexpected server error occurred
Unexpected server error occurred
Unexpected server error
The game just disconnected me from my competitive game
Disconnected from a competitive match
Server Closed Due To An Unexpected Error during comp match
Blizzard, this was unacceptable
Is it safe to play Comp yet?
Screen froze bug forced me to leave game
Game crashing seconds after starting a match
Permanently ban gameplay sabotage in ranked at the first tiem
Lost connection to servers and banned from comp now
Overwatch crashed on ps4
4 hour unfair suspension
Disconnection to server and loosing SR
Losing 50 SR after disconnecting, even though I won
PS4 servers have me banned. Help
PC Crashed before I even got into a Match
Crash and loss of SR
Disconnected From Game Server
Game crash when joining comp
Lost SR after reconnecting and winning
Disconnected from servers PS4
SR loss after server crash
Wtf blizzard are you serious
Been banned what can I do
I need to know if i have the choice to appeal a suspension
“Failed to Connect to Server” Here is your 50 sr loss + ban
Disconnect all the time
Just Another Unfair Suspension From Dropped Internet Connection
Kicked-off the comp game
Random kick from comp
DC'd only in overwatch nothiing else affected
Server crashed with competitive penalty
SR Loss for Blizzard server error
Loading Error - Comp Skirmish to Frozen Screen
Just got booted from comp and suspended for no reason
Getting Stuck Entering Game - 9/13/2018
Losing SR for DCing, coming back and winning a match?!
Losing SR for a bad connection, even when coming back to the game?
LC 202 ....and random connection lost
Why I lost 50 points?
Game crashed and now penalized
Sudden Screen Freezes and System Lockup
Lost connection to the server
Fix your server failure penalties
Unfairly banned from crashes, and d key not working occasionally
"Lost connection to game server"
Disconnect & Ban for server issue
Constantly losing connection
SUSPENDED because YOUR game is buggy and crashed when loading?
Suspended for internet DC
Just got 9 games worth of leaver penalty for matches I never got to even play
Random Internet issue that rarely ever happens caused small suspension and endorsement level down
Losing sr from internet
Lost connection to game server before the game even started, lost 50 sr and endorsement level
Lost endorsement level from dc
Loosing points and time, thank you
Disconnection and lost SR
Internet Outage
"Failed to connect" No Support
Disconnecting and can't reconnect
Broken servers again
You serious blizzard?
Got suspended after disconnecting from the game
Disconnected from comp match
300+ loss sr from auto disconnect
Can u stop banned
Battle for Azeroth releases today - Here is what Overwatch Players should know
Punish for nothing(reboot game)
Ban after rejoining and playing in a competitive game?
Punished for getting kicked
Erroneous punishment
Failed to Connect to Server - Lose 50 SR + Suspension
Lucio Ball ranked
Should be a Tech issue, Game DC
Why am I banned from Competitive play?
Server error upon Summer Event update
Failed to Connect to Game Server
Thanks for the -50 SR Blizzie <3
Pls give me my sr back
The application encountered an unexpected error
Way to check reason of leaving
Lost connection to gamer server
Undeserved Suspensions - Game Crashes
Got an extra game lost after a power outage causing me to leave a comp match
Overwatch is broken
Dc'd, rejoined and won game but still lost SR
Blizzard Encourages People to Disconnect From Games
Server disconnects
Game crashed, dropped my endorsement and took sr
I cant play the game at all
So I get punished for dcing?
If servers crash, SR should be refunded
Blizzard, this is absolutely UNACCEPTABLE
Why doesn't Overwatch have a loss prevented system?
Requesting my 50sr back
Big SR loss after server crash?
Sr loss after disconnecting and winning
Help with Season Ban?
LC-202 I keep getting kicked and getting suspended and losing SR
Blackouts and sour taste of -50 when you win the match
Question about psn and overwatch
Banned From Competetive For Disconnecting
Unable to connect to Bnet North East US
Freezing and Disconnecting from server (Penalty?)
Competitive bans
Losing SR while winning
LC-202 Error is the bane of any players existance
I got 3 disconnected games in 1 day
Lost 100 SR for no reason!
Suspension for no reason
Ridiculous punishments
Sudden Disconnection
Perma banned becuse of pc
PC Crashing. -50sr
What happens if server crashes during placement matches?
-50 for rejoining a game?
Disconnecting in the first minute of a match
Lost 50 SR and suspended and never loaded into the game
Suspended in competitive twice in 2 day for no reason
Disconnect problems
Connection issues - 07/09/18 9 PM PST
Review of Overwatch's Leaver/Disconnection policies - Ideas and Constructive Discussion
Disappointment with the game
Server Disconnections due to DDoS Attack - July 8 2018
Please my sr back
Lost SR from recent server crashes
Losing sr because game crash
Console glitch or server crash?
Servers broken?
Can't log in - can this be #1 topic until fixed?
Server Disconnections due to DDoS Attack - July 8 2018
Time out with blizzard services?
Disconnection Penalty
Dissconnects Costing SR
Disconnection with Penalties?
Punished for bad internet
Already banned from comp. Thanks, team!
Banned from comp without being even in comp
Failed to connect to server
No console support for Overwatch?
Always getting banned / FPS Problem
Why do I get penalized for internet disconnection
NA servers crashed really blizz
Broken servers?
Losing SR Unfairly
Account Suspended after game
10m Suspension Without Joining a Match
NA servers crashed really blizz
Lost 50SR without even joining the match?
Fix loss of connection punishment
Servers freezing and closing mid-game
Lost Sr and banned, not sure why?
Blizzard, fix your disconnect penalty system already
Comp disconnect
Random disconnects from Overwatch Servers --> Punishment
Getting Banned unfairly
Losing SR even after a win
Sr loss for dcing
Why I could never make it to Masters
Comp glitching and disconnect issues?
Can you tell me what went wrong, Blizzard?
Failed to connect to server while in comp
Failed to connect to server
ALERT! European players may be experiencing disconnections!
"Failed to connect to server" -50SR
Got banned and SR removed due to game bug
Suspended because servers are problematic
Failed to connect to server while in comp
Got kicked because server issues
Stupid Servers crashed and I lose SR?
Lost SR because the servers kicked me out of the game
Client crashes, I ask for my SR back, Blizzard Never gives it back
Ban in competitive game
Bad connection from server
I deserve my sr back I lagged cause of ur guys servers plzz
How did I lose SR?
Getting suspended for disconnecting - not allowed to rejoin
Crashing/Disconnecting During OW Matches
Game crashes only in competitive
Connection Loss
I got disconnected during a competitive match, I came back and still got penalized
An issue with SR lost penalty
I am getting punished for a server error
Losing SR due to Blizzards server disconnecting
TROLLS, LEAVERS, The penalties need to be HARDER
Losing SR due to Blizzards server disconnecting
Banned for 10 minutes for no fair reason
Leaving Penalty Due To "Your Rendering Device Has Been Lost"
DC Bug. Not my internet
Servers crashing while in comp
Game Crashed for no reason
Ehm what blizz?
OW loses connection in the middle of the match
Your server has a bad bug
Game crash, rejoin game and win. Still lose Sr?
Disconnection from comp!
I just disconnected for no reason and lost 50 SR
HELP, Competitive Issues
Suspention et perte de point suite à vos problêmes techniques
Crash Server et perte de point + BAN
Rejoin and win still lose sr and got banned?
Ban appeal for overwatch comp
Disconnection Before Finding Game Resulted in SR loss
Lc-202 is ruining comp in ow
Suspension for getting kick from Servers
Suspended without playing
Disconnections during the start of the game
Failed to connect, losing SR and getting banned
Console ban/suspenion removal?!
Just got kicked out of Battlenet and issued ban
Penatlies and Suspension while Searching for Game
Does anyone else experience this?
I need your help pls
Disconnecting in mid-game please fix asap
Ridiculous Connection Suspention
Got -50SR after being reconnected and winning the game
Game crashed while playing competitive deathmatch
Suspended again for no nothing?
Crashing while playing competitive
Continually Getting "Lost Connection To Game Servers"
Competitive Play Is Logging Me Out
Black Screen Bug
DC SR bugged still losing SR with rejoin and win
After the issue with connection to the Blizzard I was banned
Connection lost
Competitive problem
Lost 100SR after disconnecting, coming back and winning the game
Getting pretty irritated now
Blizzard, please
Missing Characters, Crash, Cannot restart, lost SR
Ps4 version connecting problems
Punished Again due to Server issues
Rejoin on PS4 didn't work So i lost 50 SR
Game Crashes: Cant rejoin comp match?
Penalization for crash
I believe that I should not have a leavers penalty
New Patch = Game Crashing
Banned and SR penalty for blizzard server hiccup
Game crashes in early game
Lost 3 placements without even joining
Dear Blizzard This is unacceptable
Who do i talk to about ranked
I got suspended
Friend's game crashed, lost 50sr
IS it fair to loose sr?
Suggestion: Increase time to cancel match *competitve*
Lags and disconnections?
How do I find out what’s causing my game to crash?
Your Servers drop players than penalize them
I was banned 20 hours, after 2 days without playing since my last penalty
Could not connect to server, losing SR!
Ranked: Server Crash
Comp Bans - Some insights to consider
SR loss for disconnecting, despite re-connecting and winning
Lost 50 SR and banned for 10 minutes after competitive win?
What happend?!?!
Server Error and Kicked from Comp and Couldn't Rejoin
Server failed issue
Losing SR for losing connection to blizzard servers
Winning but still losing SR
Lost connection, rejoined, won game, still lost all the sr
Lost SR + Banned From Lost Connection
Game crashed-rejoined-won match-lost sr and was suspended
Competitive game crashed
Losing SR from Disconnect
Game Crash Ban is not fair
I got suspended for no reason
Can my suspension be removed from my record?
Lost 50 sr for a win
So like, let's not:
Lost Connection to Server
Game Freezing and Crashing After Latest Patch (Compendium) First week of May 2018
Kicked from comp for an update?
Crashing big time
Crashing only with Competitive
Patch issue and much SR loss
Crashbug in new build
Sudden Technical Issues after patch
Server connection lost
Lost SR for leaving but never put in match?
Battle net kicked me out
Conection Lost, Rejoined Match and no heal bar, no secondary shot, nothing on screen
Penalized because servers are bad
Penalise For Wifi Loss
Why am I being suspended when your servers cant hold a connection?
Unfairly losing 50sr
Disconnected from 6v6 elim comp
Fix the connection issues!
Sick of "Leaver Penalty" when rejoin the game
Lost connection to game server
Disconnected from game server
Why was i suspended?
Cat turned off my PC mid comp
Disconnected randomly
Kicked out of the game
Lost Connection to Server
7 Day Ban For Leaving and Rejoing!
Penalized for DC
What's the problem with blizzard Server?
Game Crashing a lot since last week
Cant play because loading screen
Failed to connect to server = suspension
Losing SR when Game Crashes/Freezes
Game Crashed, cant rejoin, Rank downgraded
SR loss for disconnecting
Why am I punished when my ISP f*cks up?
-50 for leave after victory
Unexpected server error. Why do i lose SR for that?
Stuck at the team vs team screen
Dear Blizzard. You're banning unfairly
Http://tinypic.com/r/2urw7pt/9
No sr gain afther a comp match
Losing SR even after rejoining the match
NOW RESOLVING - Login/Disconnection Issues with European Players
Competitive Points are missing
Failed to conect to server + suspension?
Game disconnects
Please Fix Comp Ban!
BLUE - Please explain why there is no option to reconnect
Lost Connection to Game Server - Penalty
Overwatch Blizzard/Developer Post Directory - Last Updated: 1/15/2019
Suspended for nothing
Is anyone else having server issues?
Hi I just got kicked from a comp game before it started for "connection issues" when there weren't any and lost SR
Lost connection with good internet
Can You Give People 30 Seconds?
Blizzard's anti-consumer policies
I hate overwatch
SR loss and 10 min suspension from server failure during comp search
Ps4 keep crashing& get suspended lose SR
Unfair Punishment for Blizzard Issues
Leaving and joining back
#5

When will I get unbanned from comp?
Season ban due to constant crashing when starting a match
Kicked from server