Hi, I am a big fan of Overwatch and I love playing it for fun. Today, I was queued for a competitive match when it said I lost connection to the server. I checked my wifi and it was perfectly fine, so then I signed back into Overwatch. When I opened up the menu, I saw that my competitive SR dropped 50 points and I was temporarily banned. I feel like this punishment was completely unjustified as I had no indication that I entered a match while I lost connection and had no possible way to enter back into the match
Unfortunately all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here:
Remember if you see the message, “Lost Connection to the Server” in the title screen or the message “Failed to Connect to Server” in red text in the text chat box, this means there is something that disrupted your connection to the game server and not a problem with the game server itself. There can be a variety of reasons this happens including those that don’t disconnect your computer from the Internet. There is great troubleshooting to start with that can most likely resolve most issues and I encourage you to check them out here:
As always if nothing in that guide works, please reply saying you completed these steps and additional advice can be provided. Good luck!