I have a question

[Kaedi-11739]

If you fail to return within 2 minutes, the penalty still stands. Details here:

@Drakuloth

Why am I still penalized when I rejoin some games?

There are two different reasons for this, excessive disconnections, or disconnecting for too long. You can reconnect at any point during a match you have left as long as you don’t have a leaver penalty. However, spending too much time outside of the game still puts your team at a disadvantage, and there’s a risk that others will leave in your absence. If you disconnect during a competitive match, try to reconnect as quickly as possible and finish the match.

Similarly, disconnecting multiple times in one competitive match may trigger penalties. If you have these problems regularly, you should troubleshoot the problem to avoid penalties.

@XqCL-1768

for something I can’t control

Disconnections are frustrating and you can feel out of control, but everyone who plays the game is responsible for their own connection. An issue can happen to everyone at every time, which is why the starting penalty is only 15-minutes. If this was a one-time issue and you have no known history of disconnecting, the best thing to do is to play several games of quick play to see if the disconnections continue. If they do, try working on troubleshooting steps to identify and correct any persistent issues. If you need help, post in the Technical Support forum for assistance.