i keep getting disconnected from the game server. i know its not in my end because im talking on discord with my team. last match we were matched up against a 5 stack (we were a party of two, super fair maching btw!!) we both goth disconnected from the game an he shouts over discord “yea someone left! now we dont have to deal with this free loss!”. turns out im the one who got disconnected,. and this is the 4th time this has happened to me. ive lost 200SR over this issue and ive spent 40minutes suspended. please fix this mess and get me back my SR!
Unfortunately all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here:
Remember if you see the message, “Lost Connection to the Server” in the title screen or the message “Failed to Connect to Server” in yellow text in the text chat box, this means there is something that disrupted your connection to the game server and not a problem with the game server itself. There can be a variety of reasons this happens including those that don’t disconnect your computer from the Internet. There is great troubleshooting to start with that can most likely resolve most issues and I encourage you to check them out here:
As always if nothing in that guide works, please start a new post in the technical support forum saying you completed these steps and additional advice can be provided. The bug report forum do not get responses for tech issues such as yours.
i dont get an error message. i get a black screen with a loading circle in it. and it never ends until i exit the game. my team gets a message that someone left the game and so on. i checked your troubleshooting and its 5 steps where 3 of them is check your connection settings and optimize your connection. the two other is check drivers and close other applications. checked and tested all. this is a bug in the game or a server issue. i expect that you acknowledge this issue and start working on identifying the problem and keep us posted.