I was removed from a competitive game, given a penalty and a ban due to losing connection to game server and an update. Who do I talk to for this issue to be fixed.
Unfortunately all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here:
Remember if you see the message, “Lost Connection to the Server” in the title screen or the message “Failed to Connect to Server” in yellow text in the text chat box, this means there is something that disrupted your connection to the game server and not a problem with the game server itself. There can be a variety of reasons this happens including those that don’t disconnect your computer from the Internet. There is great troubleshooting to start with that can most likely resolve most issues and I encourage you to check them out here:
As always if nothing in that guide works, please reply saying you completed these steps and additional advice can be provided. Good luck!
I’ve been getting this (twice now today) too since the Pink Mercy skin update. I get disconnected in the middle of the game and the game immediately begins an update (around 40MB) once I’ve been removed. Is the game removing me because of the update? If so, can’t such a small update wait until I’m done playing?