Getting warnings for leaving while Blizzard is having issues is not okay

[Kaedi-11739]

Hey there, there have been updates to this. Blizzard Customer Support have identified the issue specifically to certain Internet Service Providers.

@Drakuloth

Hey all,

Just to provide some more information and a work around, we’ve identified that this is an ISP issue and we’re doing everything we can on our end to fix it. Because it is an ISP issue rather than a server issue, most players can connect using a VPN client (or mobile hotspot/tether). We can’t recommend any or support this directly because they can cause other connection errors of their own, but if you’re itching to get in ASAP, there are plenty out there you can try.

Thanks for all the tests and reports so far, either way!

As a reminder, all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here:

Overwatch Technical Issues, SR Loss, and Leaver Penalties

Hey everybody, I wanted to take some time today to discuss Leaver Penalties and how they relate to Technical issues. We understand that leaver penalties are an annoying thing to experience. Technical issues can be complicated to troubleshoot. To add penalties to your account can seem like adding insult to injury. This isn’t our intent. The competitive penalty system may not be perfect, but there is reason behind it. When we created the leaver penalty system, we took in a lot of player feedbac…

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EDIT/UPDATE: Blizzard made a follow up post, it sounds like they are working with the ISPs to reroute players affected off the affected backbone hub:

@Drakuloth

Hey all,

We made another modification a few minutes ago to try to get affected players off of the overloaded backbone provider that was causing the issue. How are things for you all now?