Please include a WinMTR if you’d like members of the community to help you troubleshoot.
WinMTR instructions (click to expand/collapse)
This data request is for players connecting to NA or OCE realms. EU players can post their data in the EU forum for troubleshooting.
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Follow the support documentation for WinMTR.
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Run the test until you encounter the issue again, or for at least 10 minutes.
Share your results in a reply:
- Click the “Copy Text to clipboard” button after you’ve finished the test per the instructions.
- Paste the text in a reply, then highlight the pasted text and click </> on the post editor.
- Break any links by adding a space before .com, .net, etc.
If you don’t want community help (I don’t work at Blizzard), and require staff assistance specifically, you’ll want to open a ticket.
Please note that SR cannot be awarded back to your account for any reason, per the information outlined here: Overwatch Technical Issues, SR Loss, and Leaver Penalties