This is the third time this has happened. I got disconnected from the game, came back, rejoined the game, and we won. But once the game was over, I lost 50 sr and received a suspension. This is completely uncalled for. Is there anyone that can fix this? I don’t care about getting the sr back, but the suspension shouldn’t be in place for a disconnection. Someone please fix this immediately, it keeps happening.
Rejoining a game without penalty is only possible during certain phases of the game. If you leave a game either during the pre-game or during the first minute of the game, the game will automatically cancel (remember the 10 second rule does not apply to the leaver, but as a warning to other players that the match will cancel). You can rejoin the match during the initial hero selection screen if you are lucky enough to quickly reconnect though.
Otherwise, you can only rejoin any-time after one-minute of match time has passed up until the match completes. However you only have two minutes to do so without penalty. If you rejoin a match after two-minutes, you will still automatically be marked with a loss an be penalized with a -50 SR cut and a ten-minute suspension. This rule ensures that no one can abusive the leaver system by attempting to return to a match after deliberately leaving in order to avoid such penalties. Furthermore leaving three or more times in a single match will result in an automatic penalty. If you fail to return to a match by the time it ends normally (regardless of match result) you will be penalized.
Unfortunately all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here:
The disconnection lasted for about 3 minutes, so that may be why. Another issue I had was that in 2 other games that I got disconnected, there was no option to rejoin. There was still substantial time when I was disconnected, and it was well after 1 minute into the game. I believe this is a bug but I have no idea.