Game disconnected 4 times in 2 games, lost 100 sr because of it

hello Overwatch Team,
during the past 2 games i got disconnected 4 times randomly, i had perfect internet and the games were heavily in our favor.
but because of that i lost 100sr and i got a 30min Suspension.
would it possible to investigate this issue and give me back my 100sr on support role? thank you. i was on a winning streak and it kind of bummed me out. it’s the first time this has ever happened to me and i love this game dearly. please fix. <3

Ps: the first 2 times were “account locked due to suspicious behavior, follow steps in provided email” or something like that. i never got an email and i changed my password just to be sure. and after 5 minutes i could log back in with no problems. please, PLEASE look into that :frowning: i want my sr back :((

Unfortunately all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here:

If your internet is remaining connected but you are dropping your connection to the game server, then it is very likely something with your ISP or their network providers that connect to Blizzard is acting up. There is a way to track this and work to pinpoint exactly where the issue is, and that is through a WinMTR test.

WinMTR instructions:

  1. Download WinMTR from Download (WinMTR) (Console players need a Windows Desktop Computer connected to the same network as their console to do this.)
  2. Unzip the file to the Desktop.
  3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
  4. Run the WinMTR.exe
  5. Type the IP address you want to trace in the “Host” field. To get the correct IP you will actually need to open up the game and go Practice Vs AI or Quick Play and if you are on PC hit Ctrl+Shift+N and it will bring up the ingame network diagnostic graph, or go to Video > Options > Display Network Performance Graph if you are on any platform including Console. In the top left corner is the IP address you want to run WinMTR to.
    Network Graph
    note When looking at the IP it will show up ingame as something like You will want to leave the last 5 digits and the colon at the end off and the IP you want to use is just the
  6. Once you notice the connection issue while playing, play for about 6 more minutes, minimize the game and click on “Stop”.
  7. Click on “Copy text to clipboard”, then return to this forum thread.
  8. Type two sets of four squiggly lines and then paste the contents of the WinMTR test between: ~~~~ Paste WinMTR Test Results Here ~~~~

If in the event you can’t even connect to Overwatch and get into any game mode at all, please use one of the following IP addresses based on your geographical region:

  • US West -
  • US Central -
  • Brazil -
  • Europe -
  • Europe -
  • Korea -
  • Taiwan -

Please note, you should make every effort to avoid Competitive Play until your issues resolve, continuing to get leaver violations will build on suspension times and could result in getting banned from Competitive Play. Use Quick Play or a custom game to test your connection when doing a WinMTR test.

1 Like