Game crashed while in comp after sigma update

[P0WER-11471]

I have never had overwatch crash on me before, and while I have a cpu and gpu overclock on my system, I have had the exact same settings with no difference for years, and never had overwatch crash on me. Today, while in comp no less, my game crashed and said something along the lines of rendering device lost.

No temps are outside a healthy threshold (75 C roughly), AND AGAIN, using these exact same settings I have been playing the PTR for weeks with no issue. My gpu driver is up to date, nothing seems to be out of the ordinary on my pc.

Given that everyone has been experiencing rendering device lost, clearly this is a problem with the game client, and I demand I get my sr back if this can even be fixed.

For the record, I do not have an RTX card as tech support seems to think this is not an ow client problem. I have a 1080.

[Nicole-1893]

@P0WER-11471

I demand I get my sr back if this can even be fixed.

Sorry, that’s not going to happen. You can read more about the policy here:

Overwatch Technical Issues, SR Loss, and Leaver Penalties

Hey everybody, I wanted to take some time today to discuss Leaver Penalties and how they relate to Technical issues. We understand that leaver penalties are an annoying thing to experience. Technical issues can be complicated to troubleshoot. To add penalties to your account can seem like adding insult to injury. This isn’t our intent. The competitive penalty system may not be perfect, but there is reason behind it. When we created the leaver penalty system, we took in a lot of player feedbac…

@P0WER-11471

tech support seems to think this is not an ow client problem. I have a 1080.

The error message is a courtesy alert that Blizzard provides when Windows shuts down your GPU because it is taking too long to respond to commands.

Sometimes you can find the cause of this error via the Windows Event Manager around the time of the crash. Other times it’s related to third-party apps interfering with what’s being displayed (the game vs something else), corrupted drivers, or overheating.

Please include a DxDiag if you’d like members of the community to help you troubleshoot.

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