So me and my friends were playing the other night, and we were on a sort of winning streak. All of a sudden, about 1 minute into the match, THE GAME CRASHES for me and I’m suspended for 10 minutes and lost 50SR. THIS IS NOT MY FAULT! why am i losing SR for that?
To make mattes worse, after i logged back in and my friends and i waited for the 10 minute suspension to end, we Queue for a game and guess what? THE GAME CRASHES for my friend! Now he is suspended for 10 minutes and lost 50SR too. THIS IS NOT OUR FAULT.
We should not lose SR because the game is crashing by itself. Our wifi connections are great, the PCs we are using are top notch. The problem was not on our end. It is so unfair.
Unfortunately all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here:
Remember if you see the message, “Lost Connection to the Server” in the title screen or the message “Failed to Connect to Server” in yellow text in the text chat box, this means there is something that disrupted your connection to the game server and not a problem with the game server itself. There can be a variety of reasons this happens including those that don’t disconnect your computer from the Internet. There is great troubleshooting to start with that can most likely resolve most issues and I encourage you to check them out here:
As for your friend, if the crashes are happening frequently please start with this troubleshooting:
As always if nothing in that guide works, please start a new topic in the technical support forum saying you completed these steps and additional advice can be provided. Good luck!
![:frowning:](https://d74zh8edaijub.cloudfront.net/en/overwatch/images/emoji/twitter/frowning.png?v=5" ":frowning:")