Howdy TheYete,
I completely understand it can be frustrating to run into an issue that feels like its out side of your control but then to see a penalty on top of it, can add to that frustration. Our goal is to make sure when players due run into issues they face them add on as sadly some players will continue with a bad connection or issue till they flat out are banned for the season impacting many other players. >,<
We do our best to explain the reason behind this on the sticky post Here. I highly recommend to give that a read to better gain a better understanding of the penalty system. If you have any ideas or suggestions to make the system better please post them on ourGeneral Discussion forums for our developers to review.
Thank you.