Why can’t Blizzard remove penalties for technical issues?
The effect on your fellow players is the same no matter why you disconnect. As a result, if you play a match while having technical issues, and you drop from the match, your account may be penalized. Blue Posters and our Customer Support team have no way to remove the penalties. This is because the system is working the way it was designed. Instead, we focus on troubleshooting the thing that originally caused the problem. If we fix that, you shouldn’t have problems anymore.
It may suck to get penalized but that should also be the incentive to try to troubleshoot your issue. The best way to determine if is a connection issue is by running a test. You don’t get disconnected for no reason and at random. The disconnects tells one that there is something went wrong on your connection to the server which doesn’t really show itself by just checking one’s internet icon or router or whatnot.
So what can you do? Well you can run a WinMTR test for about 10 minutes, preferably catching a disconnect. You can run the test outside of competitive if need be so you don’t incur any further penalties. Hopefully the WinMTR will show where and why are you disconnecting. Make sure to paste the results of the test in this thread and customer support or MVP could help you figure out why you are being disconnected in order to avoid having it happen in the future.