Random Disconnects, Fear of Getting Banned for Disconnecting, No Way to Contact Blizzard Support

Howdy Mysterystar,

We cover our stance on the penalty system and disconnections Here. As for disconnections in game. When you play Overwatch the client has to maintain a constant and stable connection to and from the server. A hicup or unstable wifi, for example, could cause issues without your whole internet going down.

I would recommend troubleshooting with the following steps:

  1. Power Cycle your home network’s modem and router following the steps Here.
  • Once the network and PC are back online flush your DNS cache using the commands Here.
  1. If you are disconnecting only during the PVE event. Check your router options for QoS settings, try making sure this feature is on.

If the issue continues to try to capture the disconnect by running a WinMTR at the start of your game following the steps Here. Feel free to post the results back here.

Thank you