Fix the connection issues!

i dont know about anyone else but i am SO tired of queueing games for comp and i cant even load in. i lose 50 sr each time and then im suspended for 30 mintues, is this ever gonna end. Its happened at least 5 times this week and im honestly so triggered.

1 Like

What troubleshooting have you completed? Have you ran any connection tests such as WinMTR test? This information is important to help identify why you are having troubles connecting to the game server:

Standard Troubleshooting steps:

WinMTR connection testing:

WinMTR instructions:

  1. Download WinMTR from http://winmtr.net/download-winmtr/ (Console players need a Windows Desktop Computer connected to the same network as their console to do this.)
  2. Unzip the WinMTR.zip file to the Desktop.
  3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
  4. Run the WinMTR.exe
  5. Type the IP address you want to trace in the “Host” field. To get the correct IP you will actually need to open up the game and go Practice Vs AI or Quick Play and if you are on PC hit Ctrl+Shift+N and it will bring up the ingame network diagnostic graph, or go to Video > Options > Display Network Performance Graph if you are on any platform including Console. In the top left corner is the IP address you want to run WinMTR to.

    note When looking at the IP it will show up ingame as something like 12.34.56.78:12345. You will want to leave the last 5 digits and the colon at the end off and the IP you want to use is just the 12.34.56.78
  6. Once you notice the connection issue while playing, play for about 6 more minutes, minimize the game and click on “Stop”.
  7. Click on “Copy text to clipboard”, then return to this forum thread.
  8. Type two sets of four squiggly lines and then paste the contents of the WinMTR test between: ~~~~ Paste WinMTR Test Results Here ~~~~

If in the event you can’t even connect to Overwatch and get into any game mode at all, please use one of the following IP addresses based on your geographical region:

  • US West - 24.105.30.129
  • US Central - 24.105.62.129
  • Brazil - 54.207.107.12
  • Europe - 185.60.114.159
  • Europe - 185.60.112.157
  • Korea - 211.234.110.1
  • Taiwan - 203.66.81.98

Unfortunately all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here:

I agree w/ this complaint. I’ve had connection issues now for over one month. Like many other people, no other web activity seems to have any problems. Have zero issues playing BF1, BF4, Fortnite, surfing the web etc.

Why is it always only Blizzard/Overwatch that seems to have problems?

I’ve spent too many hours troubleshooting JUST this game. Maybe its time to ditch Overwatch for something else.

1 Like

@mrfro2000-1581

I’ve had the same problem since Lunar Event and nearly 3 months later its still happening, I’ve tried every program listed and nothings working. Maybe its time to switch games, at least until this lag problem is resolved.

Well if its any help I saw on another thread that the kill feed is the cause of this lag, so try turning it off. I’ve just played 1 game with it off and besides a few minor movement glitches its worked alright (although it was only 1 match so far)

|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -   96 | 20188 |  951 |    0 |    0 |   24 |    0 |
|                             10.116.16.1 -   95 | 17618 |  951 |    8 |   13 |   89 |   11 |
|cpe.vlanif100.ambnqa1.dk.customer.tdc.net -   95 | 17309 |  951 |    4 |   10 |   88 |   10 |
|            ae2-0.khk7nqp7.dk.ip.tdc.net -   97 | 25553 |  956 |    5 |   10 |   94 |   10 |
|        blizzard-1.equinix-am1.nl-ix.net -   97 | 25291 |  947 |   20 |   26 |   55 |   25 |
|              ae1-br02-eqam1.as57976.net -   91 | 10118 |  948 |   24 |   36 |  289 |  178 |
|                   No response from host -  100 | 7286 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4848 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 7198 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 7001 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 8737 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 7014 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 8712 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 8194 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 8973 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 6643 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 6955 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 7004 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 9107 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4200 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4195 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 6606 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 8907 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 7070 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 6721 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 6603 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 6817 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 6445 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 3942 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 6125 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
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