Competitive Play Is Logging Me Out

Technical Support
#1

Okay. So I don’t know if other people are having this problem, but I can’t play competitive. I have had the game since their first Christmas special (On Xbox One), and it has never done this before. (This problem is happening on the PC version of Overwatch) I have tried restarting the system, I’ve tried playing out right, I have tried all that I can, but I have lost 150 SR because the game server I play on seems to crash. At first I thought it was because someone reported me, but it kept on happening and I would’ve gotten an E-Mail or something telling me I’ve been reported, right? I’m just pissed, because it only happens when I play comp, i played two matches of quick play and it didn’t crash, but 30 seconds into a match on Route 66 and I got logged out. I don’t know whats going on I just want some explanation and, until I get it, I don’t think i’ll be playing much more Overwatch. Please tell me what I can do to fix it, or please tell Blizzard to fix it. It is very frustrating when you grind all day for 150 SR and it got lost within 3 games of me “LEAVING” Please, I just want my SR back and to play some Overwatch.

Thank You For Reading This,
Joshua

#2

Unfortunately all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here:

Remember if you see the message, “Lost Connection to the Server” in the title screen or the message “Failed to Connect to Server” in red text in the text chat box, this means there is something that disrupted your connection to the game server and not a problem with the game server itself. There can be a variety of reasons this happens including those that don’t disconnect your computer from the Internet. There is great troubleshooting to start with that can most likely resolve most issues and I encourage you to check them out here:

As always if nothing in that guide works, and you are still disconnecting frequently, consider using a Windows Computer on the same local network as your console and run a WinMTR test here are the steps:

WinMTR instructions:

  1. Download WinMTR from http://winmtr.net/download-winmtr/ (Console players need a Windows Desktop Computer connected to the same network as their console to do this.)
  2. Unzip the WinMTR.zip file to the Desktop.
  3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
  4. Run the WinMTR.exe
  5. Type the IP address you want to trace in the “Host” field. To get the correct IP you will actually need to open up the game and go Practice Vs AI or Quick Play and if you are on PC hit Ctrl+Shift+N and it will bring up the ingame network diagnostic graph, or go to Video > Options > Display Network Performance Graph if you are on any platform including Console. In the top left corner is the IP address you want to run WinMTR to.
    Network Graph
    note When looking at the IP it will show up ingame as something like 12.34.56.78:12345. You will want to leave the last 5 digits and the colon at the end off and the IP you want to use is just the 12.34.56.78
  6. Once you notice the connection issue while playing, play for about 6 more minutes, minimize the game and click on “Stop”.
  7. Click on “Copy text to clipboard”, then return to this forum thread.
  8. Type two sets of four squiggly lines and then paste the contents of the WinMTR test between: ~~~~ Paste WinMTR Test Results Here ~~~~

If in the event you can’t even connect to Overwatch and get into any game mode at all, please use one of the following IP addresses based on your geographical region:

  • US West - 24.105.30.129
  • US Central - 24.105.62.129
  • Brazil - 54.207.107.12
  • Europe - 185.60.114.159
  • Europe - 185.60.112.157
  • Korea - 211.234.110.1
  • Taiwan - 203.66.81.98