Disconnected from Server and Crashing

Over the course of a few weeks, my game just crashes so many times in the middle of a game. This led to me losing so much SR and my endorsement to 1.
-update, its gone so far tht im banned on comp
it happens way to much and idk the issue is. my phone works perfectly fine with my internet

TRACEROUTE:
traceroute to 50.83.180.110 (50.83.180.110), 15 hops max, 60 byte packets
1 Blizzard Blizzard 1.203 ms 1.196 ms 1.193 ms
2 24.105.18.2 (24.105.18.2) 6.064 ms 6.081 ms 6.081 ms
3 137.221.105.14 (137.221.105.14) 2.378 ms 2.377 ms 2.376 ms
4 137.221.66.22 (137.221.66.22) 2.327 ms 2.342 ms 2.344 ms
5 137.221.83.86 (137.221.83.86) 777.928 ms 777.939 ms 777.946 ms
6 137.221.65.133 (137.221.65.133) 573.479 ms 565.710 ms 785.386 ms
7 137.221.69.32 (137.221.69.32) 38.382 ms 39.101 ms 39.109 ms
8 137.221.66.165 (137.221.66.165) 38.498 ms 38.602 ms 38.667 ms
9 po10.chgil001cr1.mchsi. com (68.66.73.121) 44.954 ms 45.157 ms 45.126 ms
10 po13.demia001cr1.mchsi. com (68.66.72.42) 44.683 ms 44.696 ms 45.035 ms
11 po10.demia001ag1.mchsi. com (68.66.73.254) 45.167 ms 45.254 ms 45.395 ms
12 * * *
13 * * *
14 * * *
15 * * *

16/07/2020 18:03:16 UTC

TRACEROUTE:
traceroute to 50.83.180.110 (50.83.180.110), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.375 ms 0.364 ms 0.361 ms
2 37.244.23.3 (37.244.23.3) 0.983 ms 1.007 ms 0.999 ms
3 24.105.62.152 (24.105.62.152) 1.247 ms 1.266 ms 1.292 ms
4 137.221.66.10 (137.221.66.10) 19.807 ms 19.830 ms 19.830 ms
5 * * *
6 137.221.69.32 (137.221.69.32) 2.498 ms 3.017 ms 2.992 ms
7 137.221.66.165 (137.221.66.165) 2.534 ms 3.368 ms 3.394 ms
8 po10.chgil001cr1.mchsi. com (68.66.73.121) 9.520 ms 8.631 ms 8.656 ms
9 po13.demia001cr1.mchsi. com (68.66.72.42) 8.716 ms 8.722 ms 8.723 ms
10 po10.demia001ag1.mchsi. com (68.66.73.254) 9.117 ms 9.272 ms 9.380 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

16/07/2020 18:03:16 UTC

PING:
PING 50.83.180.110 (50.83.180.110) 56(84) bytes of data.

— 50.83.180.110 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

16/07/2020 18:03:16 UTC

PING:
PING 50.83.180.110 (50.83.180.110) 56(84) bytes of data.

— 50.83.180.110 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3001ms

16/07/2020 18:03:16 UTC

MTR:
Start: Thu Jul 16 18:03:16 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- 24.105.18.2 0.0% 10 0.6 0.6 0.5 0.7 0.0
3.|-- 137.221.105.14 0.0% 10 1.0 0.9 0.8 1.2 0.0
4.|-- 137.221.66.22 0.0% 10 0.4 3.6 0.4 15.4 4.8
5.|-- 137.221.83.86 0.0% 10 207.2 330.6 80.6 846.5 237.2
6.|-- 137.221.65.133 0.0% 10 204.0 279.3 109.7 544.8 148.7
7.|-- 137.221.69.32 0.0% 10 46.4 43.8 38.1 61.7 9.3
8.|-- 137.221.66.165 0.0% 10 38.1 39.0 38.1 44.0 1.9
9.|-- po10.chgil001cr1.mchsi.c om 0.0% 10 44.7 44.8 44.7 44.9 0.0
10.|-- po13.demia001cr1.mchsi .com 0.0% 10 44.8 46.0 44.7 55.0 3.2
11.|-- po10.demia001ag1.mchsi. com 0.0% 10 45.4 47.0 45.2 57.7 3.9
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

16/07/2020 18:03:16 UTC

MTR:
Start: Thu Jul 16 18:03:16 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.3 0.0
2.|-- 37.244.23.131 0.0% 10 0.4 0.5 0.4 0.8 0.0
3.|-- 24.105.62.152 0.0% 10 1.2 1.1 0.7 1.5 0.0
4.|-- 137.221.66.10 0.0% 10 1.9 1.9 1.9 2.2 0.0
5.|-- 137.221.69.48 0.0% 10 1313. 2396. 1263. 3892. 1033.7
6.|-- 137.221.69.32 0.0% 10 9.6 7.9 2.4 25.9 8.8
7.|-- 137.221.66.165 0.0% 10 2.4 2.7 2.3 3.8 0.3
8.|-- po10.chgil001cr1.mchsi. com 0.0% 10 8.7 8.7 8.6 8.9 0.0
9.|-- po13.demia001cr1.mchsi. com 0.0% 10 8.7 8.6 8.6 8.7 0.0
10.|-- po10.demia001ag1.mchsi. com 0.0% 10 9.6 10.6 9.5 19.6 3.1
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

16/07/2020 18:03:16 UTC

1 Like

These ping statistics are a bit concerning, and show that Blizzard cannot reach you. However, you’ll want to add a WinMTR here instead of a Looking Glass if you’re playing on PC.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 0 356 356 1 5 176 3
10.144.230.1 - 0 356 356 9 15 177 12
172.30.5.25 - 0 356 356 9 17 182 13
po10.demia001cr1.mchsi. com - 0 356 356 16 23 187 18
po13.chgil001cr1.mchsi. com - 0 356 356 16 23 186 22
po10.chgil001er1.mchsi. com - 0 356 356 16 23 192 23
137.221.66.164 - 0 356 356 17 28 217 80
ae1-br01-eqch2.as57976. net - 1 311 309 17 387 4336 20
et-0-0-0-pe02-eqch2.as57976. net - 0 356 356 16 25 186 22
chi-eqch2-ia-bons-02.as57976. net - 0 356 356 18 25 191 19
24.105.62.129 - 0 356 356 17 25 186 21
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

The only issue I see happening here is some lag on your home network. The connection between your computer and the modem/router is occasionally at 176ms or higher before you connect to your ISP. I’d start by addressing that to alleviate any connection issues. Sometimes rebooting the equipment will help, making sure it has ventilation, and making sure to use a cable connection instead of wireless.

is there any solution on the compettive side of my overwatch then? or is this not the right area to discuss about this. Because i’ve been banned from competetive for this season :confused:

Unfortunately, if you’re continually disconnecting, not queuing for Competitive or modes that can result in actions against you is your only route. Blizzard doesn’t reduce or remove bans due to leaver penalties. You can see their full stance in this pinned thread: