Disconnected from servers PS4

I don’t know if this is a problem with Overwatch, but I was in the middle of a comp match, at 50 PING, and then it kicked me out of the game and didn’t reconnect me until 5 minutes later, and the match was already done. I got a loss and a 30 minute ban. I’m really annoyed. Please inform me if there is anything you can do.

It happened again. Now I have a two hour ban. Please someone help me.

Unfortunately all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here:

Remember if you see the message, “Lost Connection to the Server” in the title screen or the message “Failed to Connect to Server” in red text in the text chat box, this means there is something that disrupted your connection to the game server and not a problem with the game server itself. There can be a variety of reasons this happens including those that don’t disconnect your computer from the Internet. There is great troubleshooting to start with that can most likely resolve most issues and I encourage you to check them out here:

As always if nothing in that guide works, please start a new topic in the technical support forum saying you completed these steps and additional advice can be provided. Good luck!


I’ve been having a similar issue where my internet connection is great I’m not lagging, I just played a game of ranked and go to jump into another and it never puts me into the game though it just says “group assembled” “rejoin match” and then says “failed to connect to server”. I was just banned after it happened a 3rd time from season 12 competitive. I play on xbox one though and my boyfriend lives with me and he has never had any issues playing this game in the same room. We have 2 different xboxs but mine has failed to connect on my account on both but hes never so much as lagged in any of his matches.