I was playing OW, suddenly the screen became BLACK, the sound stopped but we could still chat with my team and the enemy team. We waited a few minutes and nothing happened. I have lost SR and got suspended for 15 minutes. I want my SR back.
This sounds like issues with your system running Overwatch. Check out these troubleshooting tips for help.
Penalties cannot be reversed and skill rating cannot be restored for technical issues.
As this guy says, Blizzard’s lack of bug fixing will cost you SR, and they won’t give it back or fix the bug. You just get the raw end of the stick. Cool, right?