Suspended for internet DC

Seriously guys, my internet crashed and now I’m suspended. I can’t open a ticket because you won’t let me unless I upload files that i’ve never heard of. I don’t know what a diaxdiag file is or where to get it. Why am I suspended for an internet DC? Get it together Blizzard.

Unfortunately all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here:

DxDiag and a MSInfo system files are generated by Windows, they tell the Blizzard support agent helpful information about your system configuration. In addition, you may need to generate a traceroute to show how you are connecting to the game server. However, it already sounds like your own Internet crashed entirely based on your description, so there is no need to start a web ticket.