In my last TWO competitive games, the game completely froze, and I lagged out of the server. The message that appeared was “Can’t connect to server” with no context. I know it’s probably my internet, but I’ve never had problems with it in other online games. Could someone please help me, for the sake of my SR and not getting suspended from comp for good? Thanks
First please remember to stop playing Competitive Play when there is persistent connection issues. Unfortunately all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here:
Now first please make sure that everything on your end is good to go, these steps can help:
Now if nothing in that guides helps and you are still disconnecting frequently, try running a connection route test such as WinMTR instead and we can see where the problem is occurring in your specific connection:
Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
Run the WinMTR.exe
Type the IP address you want to trace in the “Host” field. To get the correct IP you will actually need to open up the game and go Practice Vs AI or Quick Play and if you are on PC hit Ctrl+Shift+N and it will bring up the ingame network diagnostic graph, or go to Video > Options > Display Network Performance Graph if you are on any platform including Console. In the top left corner is the IP address you want to run WinMTR to.
note When looking at the IP it will show up ingame as something like 18.104.22.168:12345. You will want to leave the last 5 digits and the colon at the end off and the IP you want to use is just the 22.214.171.124
Once you notice the connection issue while playing, play for about 6 more minutes, minimize the game and click on “Stop”.
Click on “Copy text to clipboard”, then return to this forum thread.
Type two sets of four squiggly lines and then paste the contents of the WinMTR test between: ~~~~ Paste WinMTR Test Results Here ~~~~
If in the event you can’t even connect to Overwatch and get into any game mode at all, please use one of the following IP addresses based on your geographical region: