Unfortunately all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here:
A single error code can be caused by a variety of problems. I once had really bad crashes in season 2 and it took a lot of back and forward troubleshooting to narrow down and identify the problem. This is the natural process of troubleshooting.
It is 100% impossible for Blizzard Customer Service to make any statistical changes to your Overwatch account.
I am sorry but this is a naive and narrow way of thinking. Computers including each piece of hardware come in a variety of forms and configurations. It is impossible and impractical for Blizzard to track literally the hundreds of different motherboards, power supplies, computer processors, ram sticks, graphic cards, hard drives, and peripherals out there. Not to mention thousands of different software programs that can cause conflicts. A few months ago, I helped a player troubleshoot his crashes, it turned out he had the old 1998 Star Wars Tie Fighter causing a conflict with Overwatch.
Blizzard does maintain a variety of common computers and components that reach from the bare minimum system requirements to the most decked-out, VR ready 300 FPS capable gaming machines and they work to make sure Overwatch is for the most part compatible with the most recent drivers for the three major graphic card/chipset providers (Intel, NVidia, and AMD), they also test many other devices along with every model of the Xbox One and PS4. So they really go out of their way to identify any possible conflicts Overwatch may have and patch the game appropriately or reach out of the software or hardware developer when there is a specific conflict that could comprise a large portion of player database.
Still it despite all of these efforts, Blizzard cannot provide detailed and intimate support to every combination possible. Troubleshooting is never instant, it is a process.
Game crashes or disconnections, either way the penalty must stand.
No they are not as I mentioned. While it was not a player’s intention for crashing or disconnecting, it is still their responsibility.
This is a poor example, the iTunes software and the Mac operating system are integrated into each other. Furthermore, the latest drivers for various generations of hardware will vary. OIder graphic cards will still be required to use older drivers because either their support from that GPU maker is ending or they have not made a driver that needs to update anything on that graphics card.
Sorry love, but the truth is that computers are more complex than you let yourself to believe. And based on the mac reference, it makes me wonder if you are not running a Windows Bootcamp on Macintosh and if that is the case, then no wonder why you are crashing.
Either way, please learn more about computers and please don’t play competitive if you are crashing.