Just entered a comp match with a friend, match no sooner started and I immediately get booted from the servers and I’m facing a 10 minute suspension for something I have no control over, but yet my friend I’m with does not have a suspension. Can someone explain this to me please.
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I’m scared of this happening to me. I have been kicked almost 7 times over the past few hours and I really don’t know why. My internet is working fine and so is my PC.
I just got a 20 hour and a 100 SR suspension when I wasn’t even playing comp. So I’m not sure what’s going on. This isn’t sunny at all, and the mods don’t reply
The first player to leave in the early competitive match will always be penalized. This is normal. Unfortunately all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here:
Remember if you see the message, “Lost Connection to the Server” in the title screen or the message “Failed to Connect to Server” in red text in the text chat box, this means there is something that disrupted your connection to the game server and not a problem with the game server itself. There can be a variety of reasons this happens including those that don’t disconnect your computer from the Internet. There is great troubleshooting to start with that can most likely resolve most issues and I encourage you to check them out here:
As always if nothing in that guide works and you are disconnecting frequently, try seeing if there is issue with your connection route by doing a WinMTR test:
WinMTR instructions:
- Download WinMTR from http://winmtr.net/download-winmtr/ (Console players need a Windows Desktop Computer connected to the same network as their console to do this.)
- Unzip the WinMTR.zip file to the Desktop.
- Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
- Run the WinMTR.exe
- Type the IP address you want to trace in the “Host” field. To get the correct IP you will actually need to open up the game and go Practice Vs AI or Quick Play and if you are on PC hit Ctrl+Shift+N and it will bring up the ingame network diagnostic graph, or go to Video > Options > Display Network Performance Graph if you are on any platform including Console. In the top left corner is the IP address you want to run WinMTR to.
note When looking at the IP it will show up ingame as something like 12.34.56.78:12345. You will want to leave the last 5 digits and the colon at the end off and the IP you want to use is just the 12.34.56.78 - Once you notice the connection issue while playing, play for about 6 more minutes, minimize the game and click on “Stop”.
- Click on “Copy text to clipboard”, then return to this forum thread.
- Type two sets of four squiggly lines and then paste the contents of the WinMTR test between:
~~~~ Paste WinMTR Test Results Here ~~~~
If in the event you can’t even connect to Overwatch and get into any game mode at all, please use one of the following IP addresses based on your geographical region:
- US West - 24.105.30.129
- US Central - 24.105.62.129
- Brazil - 54.207.107.12
- Europe - 185.60.114.159
- Europe - 185.60.112.157
- Korea - 211.234.110.1
- Taiwan - 203.66.81.98
The Tech Support Forum on the official forums are intended primarily for players to help each other. Blizzard Support Agents will frequently respond to posts that provide details about their technical malfunctions, but during normal hours of the day (8AM PDT to 5 PM PDT). If you want direct one-on-one assistance with technical issues with Blizzard, starting a web ticket is the way to go.
Hey so I have been having internet problems and whenever I go into a comp match my wifi wants to stop working after about 2 minutes into the game and then I get suspended, what do I do except get better wifi, because I am working on that.
These steps may help: