I need help with not losing connection in comp!

My latency sits at around 34 and after the latest patch my game keep saying connection lost in middle of a comp game. I just wanna know if its my internet or the game. I am 91% sure it isn’t my internet. And also if it is the games fault do I get my sr back that I lost due to this issue. If that’s not a yes I am gonna be very confused.

Remember that internet disconnections can occur in a variety of places between you and the game server. Remember to avoid Competitive play when disconnections are frequent as no leaver penalty can be reversed. The best way to investigate and isolate a disconnection issue is by running a WinMTR test:

WinMTR instructions:

WinMTR instructions:

  1. Download WinMTR from http://winmtr.net/download-winmtr/ (Console players need a Windows Desktop Computer connected to the same network as their console to do this.)
  2. Unzip the WinMTR.zip file to the Desktop.
  3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
  4. Run the WinMTR.exe
  5. Type the IP address you want to trace in the “Host” field. To get the correct IP you will actually need to open up the game and go Practice Vs AI or Quick Play and if you are on PC hit Ctrl+Shift+N and it will bring up the ingame network diagnostic graph, or go to Video > Options > Display Network Performance Graph if you are on any platform including Console. In the top left corner is the IP address you want to run WinMTR to.

    note When looking at the IP it will show up ingame as something like 12.34.56.78:12345. You will want to leave the last 5 digits and the colon at the end off and the IP you want to use is just the 12.34.56.78
  6. Once you notice the connection issue while playing, play for about 6 more minutes, minimize the game and click on “Stop”.
  7. Click on “Copy text to clipboard”, then return to this forum thread.
  8. Type two sets of four squiggly lines and then paste the contents of the WinMTR test between: ~~~~ Paste WinMTR Test Results Here ~~~~

If in the event you can’t even connect to Overwatch and get into any game mode at all, please use one of the following IP addresses based on your geographical region:

  • US West - 24.105.30.129
  • US Central - 24.105.62.129
  • Brazil - 54.207.107.12
  • Europe - 185.60.114.159
  • Europe - 185.60.112.157
  • Korea - 211.234.110.1
  • Taiwan - 203.66.81.98
1 Like

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                                10.0.0.1 -    8 |   71 |   66 |    8 |   14 |   33 |   17 |

|                           96.120.104.13 -    8 |   71 |   66 |   11 |   15 |   35 |   14 |

|                           68.87.133.149 -    8 |   71 |   66 |   10 |   14 |   34 |   14 |

|                              68.85.61.9 -    8 |   71 |   66 |   12 |   17 |   35 |   34 |

|ae-14-ar01.capitolhghts.md.bad.comcast.net -    8 |   71 |   66 |   14 |   19 |   51 |   17 |

|be-33657-cr02.ashburn.va.ibone.comcast.net -    8 |   71 |   66 |   17 |   22 |   64 |   20 |

|be-10142-pe01.ashburn.va.ibone.comcast.net -    8 |   71 |   66 |   14 |   18 |   34 |   19 |

|                          173.167.57.186 -    8 |   71 |   66 |   14 |   20 |   40 |   18 |

|              ae1-br01-eqdc2.as57976.net -    8 |   71 |   66 |   16 |   20 |   58 |   17 |

|         et-0-0-2-br01-eqch2.as57976.net -    8 |   71 |   66 |   36 |   45 |  100 |   46 |

|                   No response from host -  100 |   19 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   19 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   19 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   19 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   19 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   19 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   19 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   19 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   19 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   19 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   19 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   19 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   19 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   19 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   19 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   19 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   19 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   19 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   19 |    0 |    0 |    0 |    0 |    0 |

|                   No response from host -  100 |   19 |    0 |    0 |    0 |    0 |    0 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider~~~~