[Nov/Dec 2018] Canada - Mid Match Latency Spikes

Drakuloth · December 14, 2018, 4:57am

ZaryasWife,

Taking one look at your WinMTR, your problem is not the same as the others reported here. You’ve got really bad local network instability. If you’re on wifi, swap to ethernet and power cycle your connection. If you’re not on wifi, it may be time to replace that router.

MarshXMellow - I don’t see anything wrong with that test. Did you catch a disconnection with that WinMTR? If not, can you try getting one live in a Custom Game to avoid penalties?

We made some more modifications to the network a couple days ago - are people on Bell still seeing rubber banding/ping spikes? If so we may need new WinMTRs. Sorry to sound like a broken record here, but each time we make a modification we need to get new tests to see what’s improved and what hasn’t.

Barletta-11379 · December 14, 2018, 5:37am

i noticed slight improvement personally but not 100%

MrGoodkat-21745 · December 14, 2018, 6:55am

same problem here ms going up to 700ms in intervals. fun is something else. Vancouver CA region

SwankyOrc-168307 · December 15, 2018, 6:33pm

1 min ago

I have two files that can not be synced from StarCraft 2 dweller I lost packet in the game and notepad error SystemInfo
TotalPhysicalMemory 12821733376
TotalVirtualMemory 140737488224256
MemoryPageSize 4096
MemoryReserveGranularity 65536

Is64BitOpSys 1
Is64BitBuild 1

UserName disqu
ComputerName DESKTOP-JMFGU0M
OsVersion Windows 10
OsVersionMajor 10
OsVersionMinor 0
ExePath C:\Program Files (x86)\StarCraft II\Versions\Base70154\SC2_x64.exe
ExeDirectory C:\Program Files (x86)\StarCraft II\Versions\Base70154
ExeName SC2_x64.exe
ParentExePath \Device\HarddiskVolume5\Program Files (x86)\StarCraft II\Support64\SC2Switcher_x64.exe
GrandparentExePath \Device\HarddiskVolume5\Program Files (x86)\Battle.net\Battle.net.exe

UserDocRootDirectory C:\Users\disqu\OneDrive\Documents
SharedDocRootDirectory C:\Users\Public\Documents
UserAppDataRootDirectory C:\Users\disqu\AppData\Local
UserRoamingAppDataRootDirectory C:\Users\disqu\AppData\Roaming
SharedAppDataRootDirectory C:\ProgramData
SystemFontRootDirectory C:\Windows\Fonts
TempRootDirectory C:\Users\disqu\AppData\Local\Temp
HomeRootDirectory
CommandLine “C:\Program Files (x86)\StarCraft II\Versions\Base70154\SC2_x64.exe” -sso=1 -launch -uid s2_enus

OsDirFreeDiskSpace 15217418240

Processor
CPU.Vendor GenuineIntel
CPU.Hz 3601000000
CPU.MHz.Grouping 3.30 - 3.69 GHz
CPU.Features 0b00000000000000000000000000001101
CPU.Cores 4
CPU.Threads 8

CPUID (00000000/00000000): 00000016 756E6547 6C65746E 49656E69 …GenuntelineI
CPUID (00000001/00000000): 000906E9 05100800 7FFAFBFF BFEBFBFF ……
CPUID (00000002/00000000): 76036301 00F0B5FF 00000000 00C30000 .c.v…
CPUID (00000003/00000000): 00000000 00000000 00000000 00000000 …
CPUID (00000004/00000000): 1C004121 01C0003F 0000003F 00000000 !A…?..?..
CPUID (00000004/00000001): 1C004122 01C0003F 0000003F 00000000 "A…?..?..
CPUID (00000004/00000002): 1C004143 00C0003F 000003FF 00000000 CA…?..
CPUID (00000004/00000003): 1C03C163 03C0003F 00001FFF 00000006 c…?..
CPUID (00000004/00000004): 00000000 00000000 00000000 00000000 …
CPUID (00000005/00000000): 00000040 00000040 00000003 00142120 @…@… !..
CPUID (00000006/00000000): 000027F7 00000002 00000009 00000000 .’…
CPUID (00000007/00000000): 00000000 029C6FBF 00000000 00000000 …o…
CPUID (00000008/00000000): 00000000 00000000 00000000 00000000 …
CPUID (00000009/00000000): 00000000 00000000 00000000 00000000 …
CPUID (0000000A/00000000): 07300404 00000000 00000000 00000603 …0…
CPUID (0000000B/00000000): 00000001 00000002 00000100 00000005 …
CPUID (0000000B/00000001): 00000004 00000008 00000201 00000005 …
CPUID (0000000B/00000002): 00000000 00000000 00000002 00000005 …
CPUID (0000000C/00000000): 00000000 00000000 00000000 00000000 …
CPUID (0000000D/00000000): 0000001F 00000440 00000440 00000000 …@…@…
CPUID (0000000E/00000000): 00000000 00000000 00000000 00000000 …
CPUID (0000000F/00000000): 00000000 00000000 00000000 00000000 …
CPUID (00000010/00000000): 00000000 00000000 00000000 00000000 …
CPUID (00000011/00000000): 00000000 00000000 00000000 00000000 …
CPUID (00000012/00000000): 00000000 00000000 00000000 00000000 …
CPUID (00000013/00000000): 00000000 00000000 00000000 00000000 …
CPUID (00000014/00000000): 00000001 0000000F 00000007 00000000 …
CPUID (00000015/00000000): 00000002 0000012C 00000000 00000000 …,…
CPUID (00000016/00000000): 00000E10 00001068 00000064 00000000 …h…d…
CPUID (80000000/00000000): 80000008 00000000 00000000 00000000 …
CPUID (80000001/00000000): 00000000 00000000 00000121 2C100800 …!..,
CPUID (80000002/00000000): 65746E49 2952286C 726F4320 4D542865 Intel(R) Core(TM
CPUID (80000003/00000000): 37692029 3037372D 50432030 20402055 ) i7-7700 CPU @
CPUID (80000004/00000000): 30362E33 007A4847 00000000 00000000 3.60GHz…
CPUID (80000005/00000000): 00000000 00000000 00000000 00000000 …
CPUID (80000006/00000000): 00000000 00000000 01006040 00000000 …@`…
CPUID (80000007/00000000): 00000000 00000000 00000000 00000100 …
CPUID (80000008/00000000): 00003027 00000000 00000000

MarshXMellow-11224 · December 16, 2018, 6:08am

Hey [removed by blizzard - profanity], I mean Blizzard, the least you can do is don’t give a leaving penalty to the players affected by this. are you that ignorant as to let us suffer and just repeat “PlEaSe KeEp SeNdInG wInMtRs”?

Drakuloth · December 16, 2018, 6:14am

There’s a thread here with information as to why you receive leaver penalties. Short version - your players are still having to deal with being a person down when there’s an issue.

We need you to send winMTR tests so we can look for continuing problems. It’s your choice whether or not you want to help with that. That said, we’re not going to remove leaver penalties so I suggest doing any testing in modes without penalties, like custom games.

ZaryasWife-1236 · December 17, 2018, 4:37pm

I’m in the process of getting a long enough ethernet cable (i live in an old stone house so drilling through the wall to the office is not a possibility). I have Power Cycled countless times to no effect either.
However, literally everything else (Netflix, other online games like 7 Days to Die, HotS, etc) work without issue on this router - it is only a year and a half old? It’s a Linksys EA 7500, btw.

I have even lowered my graphics settings to low, play with the limit client/server send rate on, and nothing is changing. Hell, the ping was even worse this morning with the rubberbanding issue, ranging in the 600-700ms range. Just peachy.

slugontharug-1462 · December 20, 2018, 12:20am

Just a reminder this thread was opened November 11th, it’s now almost Christmas. Not to mention there was a thread that took two weeks to solve before this (that was never solved, hence this thread). Doesn’t seem like Blizzard cares to much and this thread is also dying, it’s been so long people are giving up. I miss playing but it’s just unbearable to do so. What is being done? Looks like I have to miss the Christmas event. Have Blizzard also taken people from the tech support team of OW to support other upcoming projects as well?

Snarry-11941 · December 20, 2018, 2:50am

Tecumseh Ontario and having this issue also. had it for about 3 weeks now

Drakuloth · December 21, 2018, 2:24am

Hey all,

While I understand that some of you are still having problems, we still have not received the tests we need to provide help with this. Please continue to provide WinMTR tests if you are having issues. That said, it appears that things are improved and we may start breaking this thread back up into individual issues so we can help those of you who still have problems more efficiently.

Pandagator-1307 · December 21, 2018, 10:59pm

               WinMTR statistics                                   | Isp: bell mts. Winnipeg Manitoba Canada.

|------------------------------------------------|------|------|------|------|------|------|

| mynetwork - 0 | 735 | 735 | 0 | 0 | 7 | 0 |

|wnpgmb0538w-ds01-0-1.dynamic.bellmtsnet - 49 | 252 | 130 | 18 | 21 | 35 | 22 |

| wnpgmb010ew-gr01-be47.as7122net - 0 | 735 | 735 | 18 | 19 | 34 | 19 |

| dis12-winnipeg32_9/3/0.net.bellca - 0 | 735 | 735 | 18 | 18 | 43 | 18 |

| No response from host - 100 | 148 | 0 | 0 | 0 | 0 | 0 |

| ae55.bar2.Toronto1.Level3net - 0 | 735 | 735 | 50 | 51 | 81 | 51 |

| 4.69.216.226 - 27 | 359 | 264 | 56 | 56 | 60 | 57 |

| BLIZZARD-EN.ear1.NewYork5.Level3net - 0 | 735 | 735 | 58 | 60 | 88 | 60 |

| ae1-br01-eqny8.as57976net - 0 | 735 | 735 | 79 | 82 | 165 | 80 |

| et-0-0-2-br02-eqch2.as57976net - 2 | 699 | 692 | 66 | 98 | 4842 | 4842 |

| be2-pe01-eqch2.as57976net - 0 | 735 | 735 | 81 | 81 | 90 | 82 |

| chi-eqch2-ia-bons-02.as57976net - 0 | 735 | 735 | 78 | 79 | 89 | 79 |

| 24.105.62.129 - 0 | 735 | 735 | 76 | 76 | 84 | 77 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Pandagator-1307 · December 21, 2018, 11:01pm

Having ping around 100 to 110 most of the time. 30% around 95 ping. It used to be around 80.

Barletta-11379 · December 22, 2018, 12:39am

Isp-Bell
Province-Ontario
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

|------------------------------------------------|------|------|------|------|------|------|

| CPE - 0 | 450 | 450 | 0 | 0 | 2 | 0 |

| 172.25.44.134 - 0 | 450 | 450 | 13 | 36 | 83 | 17 |

| 172.25.53.21 - 0 | 450 | 450 | 17 | 37 | 80 | 31 |

| 172.25.53.114 - 0 | 450 | 450 | 14 | 37 | 112 | 38 |

| 172.25.196.146 - 0 | 450 | 450 | 14 | 35 | 69 | 38 |

| 204.101.5.157 - 0 | 449 | 449 | 15 | 39 | 77 | 25 |

| tcore4-toronto12_2-8-0-2.net.bell.ca - 0 | 449 | 449 | 16 | 42 | 87 | 32 |

| tcore2-torontoxn_ae0.net.bell.ca - 0 | 449 | 449 | 18 | 40 | 75 | 35 |

| bx1-torontoxn_et4-0-0.net.bell.ca - 0 | 449 | 449 | 16 | 39 | 75 | 38 |

| ix-ae-9-0.tcore2 .tnk-t oronto.as6 45 3.ne t - 0 | 450 | 450 | 16 | 39 | 96 | 33 |

| if-ae-8-2.tco re1.ct8-chicago.as64 53.n et - 0 | 450 | 450 | 26 | 53 | 104 | 49 |

| 63.243.129.62 - 0 | 450 | 450 | 28 | 52 | 114 | 46 |

|hundredgige0-7-0-0.nyktr2.newy orkny.opent ransit .net - 0 | 450 | 450 | 45 | 66 | 99 | 71 |

|hund redgige0-2-0-0.nykt r1.ne wyorkny.o pentr ans it .net - 0 | 450 | 450 | 43 | 65 | 92 | 56 |

| No response from host - 100 | 91 | 0 | 0 | 0 | 0 | 0 |

| link dotnet-2. gw.opent ra sit.ne t - 0 | 450 | 450 | 159 | 182 | 240 | 205 |

| No response from host - 100 | 91 | 0 | 0 | 0 | 0 | 0 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

MarshXMellow-11224 · December 22, 2018, 12:52am

Blizzard, I got disconnected out of two matches simultaneously and now you give me a penalty for it? I don’t wanna hear the “other players are losing a person too” excuse when I clearly am more than willing to rejoin that game if given a chance to (which I’m not since blizzard doesn’t think QP is that significant but somehow cares just enough to penalize me for it).

At this point It would be better if you gave me a refund instead since I cannot play it properly due to this problem (which has been going on for more than a month mind you) and on top of that you are penalizing me for it.

You’ve received a lot of WinMTRs yet nothing has changed. why must I suffer even after buying this game to actually play it and not get penalized for your problems? Its clearly a problem on your server since the Asian server I tried playing on had no such disconnections, however the ping was too high to play properly.

slugontharug-1462 · December 22, 2018, 4:02pm

I just stopped playing, that’s pretty much what you have to do. I dropped from Plat to low gold this season because of disconnects and bad lag. A refund would be nice, unfortunately unlikely. With all the bad news out there about Activision/ Blizzard as well, it’s clear their motives and I am not sure I want to support them anyways.

Pingmeep-1345 · December 22, 2018, 9:15pm

EDIT: Things appear better in the last 30 minutes. Going to play later for an hour or so.

Tried Haste DOT Net 30 day trial as a test and things work fine. Blizzard please fix this routing.

Ihat3ldiots-1163 · December 23, 2018, 12:39am

I am having similar issues one game I will have 60-70 ping my usual but then the next I will have minium 80 and upwards of close to 200 ping and it CONTINUELY fluctuates up and down causing the game to become nearly unplayable and constant ping freezes in a way where everything around you just kinda freezes while you are getting caught up etc here is some information

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
No response from host - 100	733	0	0	0	0	0
No response from host - 100	733	0	0	0	0	0
No response from host - 100	733	0	0	0	0	0
No response from host - 100	733	0	0	0	0	0
No response from host - 100	733	0	0	0	0	0
No response from host - 100	733	0	0	0	0	0
No response from host - 100	733	0	0	0	0	0
No response from host - 100	733	0	0	0	0	0
No response from host - 100	732	0	0	0	0	0
No response from host - 100	732	0	0	0	0	0
No response from host - 100	732	0	0	0	0	0
24.105.30.129 - 10	732	666	35	51	111	57
________________________________________________	______	______	______	______	______	______

there is the report you wanted about a game where it was happening, this time it was not AS bad but it was still making playing VERY difficult and this was during a COMP game and the wireless router I am using is a Linksys AC1900 MU-MIMO Gigabit Router the game I had before was just fine with average 60-70 ping and at best my ping went down to 80 in this game upwards of 150 etc like before

ALSO I have tried resetting my router and nothing works

Drakuloth · December 23, 2018, 2:28am

Pandagator,

Your test was run to a login server, not a game server. You need to use the server IP from the network graph once you get into a game you are having problems in. There are instructions for how to get this IP in WinMTR test article. The test you sent is okay - all the issues in the test are just parts of the test ignoring your test packets.

Barletta,

What IP did you test to? O.o That test does not appear to go anywhere near our servers. If you didn’t use a game server IP, follow the same instructions I just gave Pandagator. We’ll also need to know what kind of problem you’re having in game.

Ihat3ldiots

There’s something super wrong with your test but we can’t see the cause because most of your test is blocked. Can you trywiring directly into your modem instead of using your router and see if it works better that way? If so your problem may be how you’re connecting to the router, or the router itself is dead on arrival and needs replaced.

If it doesn’t help, run another WinMTR while you’re connected to the modem specifically. With any luck that’ll fix the hidden nodes issue and we’ll be able to see other problems.

Barletta-11379 · December 23, 2018, 5:05am

i used a ip from a custom game. ORD1. The problem i have is that my ping is higher than usual and only on overwatch.

Drakuloth · December 23, 2018, 5:17am

Barletta,

I am unsure why but you are taking a pretty inefficient path to our servers. Are you using a VPN or mobile tether or something like that? Does this persist on a different network?