Because it’s a rule and it’s just like that.
If you’d like more information about this topic you can read about it here: Overwatch Technical Issues, SR Loss, and Leaver Penalties
Queue times are caused by the player, yes we wanted 2-2-2 so badly but we didn’t know this would happen and well since Blizzard doesn’t really do reverts (Scratch that they’ve reverted something recently) so it could be an issue for longer.
I really feel you but nothing can be done about it, if you really feel like you can open a customer support ticket and ask for a refund there. But i doubt they will actually refund.