Freezing and Disconnecting from server (Penalty?)

I keep on freezing and then I am disconnected from the Game Server, now i have a PENALTY for “leaving early”. If you guys can’t figure out why I am being disconnected from the server for no reason can you PLEASE take away the stupid penalty that is given to me for no reason. HOW DOES IT EVEN COUNT AS LEAVING EARLY IF THE GAME IT SELF SAY “DISCONNECTED FROM GAME SERVER”

Sorry for sounding like a little kid but this has been an issue for about a couple of months now. Can’t even play the only game that I actually enjoy playing rn. Such a shame.

Unfortunately all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here:

Remember if you see the message, “Lost Connection to the Server” in the title screen or the message “Failed to Connect to Server” in red text in the text chat box, this means there is something that disrupted your connection to the game server and not a problem with the game server itself. There can be a variety of reasons this happens including those that don’t disconnect your computer from the Internet. Please note, right now there are known issues with Verizon customers in the Northeast There is great troubleshooting to start with that can most likely resolve most issues and I encourage you to check them out here:

As always if nothing in that guide works, please reply saying you completed these steps and additional advice can be provided. Good luck!


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Okay so I’ve tried those steps and will play a couple of games to test it out, but I think the penalty is still uncalled for. I read the link you gave me and it speaks about “competitive penalties”… I’m not playing competitive games, I’m only playing Quick Play games. I think this is too unfair since this is due to a technical issue. I understand if I was playing Competitive and these disconnects are happening, but it isn’t Competitive. Also, your team has being saying in many forums similar to mine that it isn’t the game server… but if it’s happening to several people can we really completely rule that out? These types of disconnects never happen to me with other games.

Don’t want to seem aggressive, just wanting to understand why this is happening.

I appreciate the help though.

I understand the frustration, but really its all about encouraging players to try and resolve the issues. Even in casual game modes a team has to play a man down for possibly several minutes when a player leaves. This happened to me a few games last night. Now the"casual" XP penalty triggers after a few games and not immediately on the first offense, because “life” does happen. However if it is getting to the point where you are disconnecting frequently its better to troubleshoot the issue and resolve it so that everyone, including you, can have a better Overwatch experience.

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Litterally just happened to me. Got banned from the entire season due to my internet.