Hi I play Overwatch on the Xbox One and today I tried playing a normal game of Competitive and it was searching then it found a game but never put me in the game, but instead said all game modes were unavailable, and gave me a 5 minutes suspension and -50 SR as if I left a game… So I play a game of arcade and the 5 minutes are over so I try again and the same thing that happened, happened again… now I lost a total of 100 SR in the matter of 15 minutes because of a system glitch.
Unfortunately all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here:
Remember if you see the message, “Lost Connection to the Server” in the title screen or the message “Failed to Connect to Server” in yellow text in the text chat box, this means there is something that disrupted your connection to the game server and not a problem with the game server itself. There can be a variety of reasons this happens including those that don’t disconnect your computer from the Internet. There is great troubleshooting to start with that can most likely resolve most issues and I encourage you to check them out here:
As always if nothing in that guide works, please reply saying you completed these steps and additional advice can be provided. Good luck!