This could mean a few different things, like something on your connection route to Blizzard is broken, there is a packet flood on your router (wouldn’t affect websites), or there is some other network event happening. But with any connection-related issue, please include a WinMTR.
WinMTR instructions (click to expand/collapse)
This data request is for players connecting in the Americas or Oceania regions. Players connecting to European servers should post their test data in the EU forum for troubleshooting.
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Follow the support documentation for WinMTR.
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Run the test until you encounter the issue again, or for at least 10 minutes.
Share your results in a reply:
- Click the “Copy Text to clipboard” button after you’ve finished the test.
- Paste the text in a reply, highlight it, then click </> on the post editor.
- Break links by adding a space before .com/.net, so you can post them.
* Please do not remove full hostnames instead of adding spaces, as this makes troubleshooting much more difficult.
No, SR is never awarded back for any reason. More info on this decision here: Overwatch Technical Issues, SR Loss, and Leaver Penalties