His game somehow froze at the start of the map. He got ‘rejoin game’ tect but couldnt click it. He couldn’t do anything else either. He had to kill the game task via desktop! How can he get his sr back?!
Unfortunately all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here:
It sounds like he encountered a severe connection issue that prevented him from being able to rejoin the game. If this happens frequently have him check out this link: