Failed to connect to server while in comp

Kaedi-11739 · June 21, 2018, 6:18pm

Unfortunately penalties cannot be reversed.

Overwatch Technical Issues, SR Loss, and Leaver Penalties

Why can’t Blizzard remove penalties for technical issues?

The effect on your fellow players is the same no matter why you disconnect. As a result, if you play a match while having technical issues, and you drop from the match, your account may be penalized. Blue Posters and our Customer Support team have no way to remove the penalties. This is because the system is working the way it was designed. Instead, we focus on troubleshooting the thing that originally caused the problem. If we fix that, you shouldn’t have problems anymore.

What if it was the server’s fault?

Often we hear mentions of one off issues when we discuss penalties. “What happens if the servers crash or if Blizzard’s ISP has a problem?” or something of that nature. This does happen from time to time, but it’s pretty rare. The system is built to take that sort of thing into account, and periodic issues like this shouldn’t tank your skill rating too much. This is why the first few penalties are lenient compared to later ones. Over time even the Skill Rating drops will even out as you keep playing normal matches. As long as you aren’t intentionally leaving or having tech issues, this shouldn’t affect your account too much.