Banned for lost connection without my fault

Before searching for a competitive match, I went into the group search, then quickly returned and ran the search for a competitive match. In the midst of a competitive match, I lost the connection to the game server, I was thrown out of the match. After trying to return, I received the red text “the group does not meet the requirements of the competitive game mode”. I was banned and my reputation level dropped by 1.
My reputation level is already reduced 3 times due to problems with access to the server, although I have a stable connection.
Is it possible to reconsider the conditions of the ban for the loss of connection is not the fault of the player?

Did your ms jump then your router restart?

Unfortunately all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here:

Remember if you see the message, “Lost Connection to the Server” in the title screen or the message “Failed to Connect to Server” in yellow text in the text chat box, this means there is something that disrupted your connection to the game server and not a problem with the game server itself. There can be a variety of reasons this happens including those that don’t disconnect your computer from the Internet. There is great troubleshooting to start with that can most likely resolve most issues and I encourage you to check them out here:

1 Like