Suspension Issues

[Snaporaz-1774]

Hi there, im a PC gamer for OW and i’ve been all night playing ranked with my friends but at the last game of the night, my Internet shuts down and I loose connection. Luckily, it came back quickly and I was able to reconnect to the game that was still going, but after like a minute in the game, it kicks me out again. But this time it isn’t my connection, it’s the suspension for leaving the game.

Now connection issues are common to me, i don’t have the best internet but the game let me in to later kick me again, giving me the sr penalty for leaving (wich I understand) but didn’t let me try to win so my team doesn’t get a loss, wich they did because it was a 5v6 situation.
I think this was an issue with the suspension system, becasue why would you let me in the game to later kick me out, when the only reason im there is to help my teammates cause i already lost all the sr i gained in the night for that?

I await your response, thank you in advance.

[Kaedi-11739]

Unfortunately all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here:

Overwatch Technical Issues, SR Loss, and Leaver Penalties

Hey everybody, I wanted to take some time today to discuss Leaver Penalties and how they relate to Technical issues. We understand that leaver penalties are an annoying thing to experience. Technical issues can be complicated to troubleshoot. To add penalties to your account can seem like adding insult to injury. This isn’t our intent. The competitive penalty system may not be perfect, but there is reason behind it. When we created the leaver penalty system, we took in a lot of player feedbac…

Rejoining a game without penalty is only possible during certain phases of the game and within a timely manner. If you leave a game either during the pre-game or during the first minute of the game, the game will automatically cancel (remember the 10 second rule does not apply to the leaver, but as a warning to other players that the match will cancel). You can rejoin the match during the initial hero selection screen if you are lucky enough to quickly reconnect though.

Otherwise, you can only rejoin any-time after one-minute of match time has passed up until the match completes. However you only have two minutes to do so without penalty. If you rejoin a match after two-minutes, you will still automatically be marked with a loss an be penalized with a -50 SR cut and a ten-minute suspension. This rule ensures that no one can abusive the leaver system by attempting to return to a match after deliberately leaving in order to avoid such penalties. Furthermore leaving three or more times in a single match will result in an automatic penalty. If you fail to return to a match by the time it ends normally (regardless of match result) you will be penalized.