Missing Characters, Crash, Cannot restart, lost SR

Technical Support
#1

I am playing in Comp after a week of not playing so of course, it OW updated. after update, during comp start, I cannot see my character sprite, the team, anything. only map.
I tried to restart the game but I cannot even end process the application and I need to hard restart my computer.
In result, I lost 50 big SRs that I have been working on since 3 weeks ago…

This thing happened to me 1 time a few months back then. After that OW is stable.
And now… Bad timing.
Please help, I want to get back my SR and, if this is an app bug, please fix.

#2

This is actually very likely either a performance issue with your system or a connection latency issue. Sometimes slower systems especially those with regular hard disk drives (not solid state drives) load elements very slowly. Connection issues can cause symptoms like this as well.

Here are tips to check out to possibly improve things on your end:

Unfortunately all disconnections and game crashes counts as leaving the match and will be penalized appropriately. The game server has no way to discern a legitimate disconnection or game crash from one that is forcefully caused by a dishonest player to bypass leaver penalties. You can learn about this policy here: