Known Technical Support Issues - [Updated May 18, 2019!]


#1

Cheers, Heroes!

We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these steps a try before creating a new topic! Additionally, more bug-related issues can be found in the Bug Report Forum’s Known Issues List.

Crashes

Performance

Sound

If these resources do not help with your technical issue, check our technical troubleshooting sticky for more help.


Multiple Crashing
GUIDE: Maximizing System Performance for Overwatch (PC)
Crashing and lagging in loadingscreens
Can't launch ptr overwatch
Overwatch not running well on ROG Gaming Laptop
Game keeps crashing
Stuck in entering game
OW Wont Launch from Launcher, Ironic
Frames suddenly dropped from 200fps to 60 fps
Battle.net app/launcher goes straight to error
Black Screen Still
Blizzard Launcher totally black
Computer shuts down when loading maps in competitive
Constant crashing
Low FPS after Busan Update
Game randomly black screening and crashing
I can't reply in my OG thread because I deleted my 1st reply and no one has replied (Render Device Lost)
Removing leaver penalties in specific cases
Microstutter/Hitch and Lower FPS for a Week
Unfair SR drops after crash
Game crashes for no apparent reason
Overwatch crash randomly
Game only at 15 fps since the update
Studdering and getting kicked from the game
FPS capped at 59 frames with jittering
Common Technical Issues and Solutions
Fps really low, pls help
Rendering device lost, only happens in OW
Game keeps on crashing for no reason
Rendering device lost
The leaver penalty system is broken
Constant crashing and I'm not sure what the cause is
Application has been blocked from accessing graphic hardware
Crash at Hero Select Screen
Error crashes game
First crash in 2 years pog
Game will Launch then close itself
Overwatch hard crashing computer
I keep getting dropped frames and don't know why
Overwatch crashes
Loading screen loop
Crashing during the game saying graphics card disconnected (Log post)
Random Crashes Mid-game
Overwatch crashed in graphic drivers Code:8B8AB110-3E48-4B4A-A247-324E45E18F6A
I need to know if i have the choice to appeal a suspension
Crash every few games, every day no matter what
Game crashing again
The application encountered an unexpected error
Game crashes by itself at random
Random crashing and disconnects
My game keeps freezing
Game completely freezes after a match
Overwatch Keeps Crashing, Lagging Heavily in a Match
Game just shows black screen upon opening
#4

TV Displays Cutting Off Borders

Some televisions have unsupported resolutions or aspect ratios that cause Overwatch to display incorrectly. Please try changing your TV’s display resolution and matching it with a supported in-game resolution from the Overwatch Graphic Settings menu. Additionally, you can use your TV’s Auto Adjust feature to try and resolve display issues.


#9

Surround Sound Issue/Logitech Headsets - I Only Hear Sound Out of One Ear in My Headphones

Dolby Atmos is designed for use stereo headphones, but some modern headsets attempt to simulate surround using their own software which can result in various conflicting behaviors. Try disabling supplementary audio software utilities. If the issue persists, also try updating your drivers for your audio device.

Additionally, G633 Headsets that are running with 8.82 Logitech Gaming Software or older will experience this issue. Please update to the most recent version to resolve this issue.


#16

Black Screen Crashes Due to Razer Chroma Software

We’ve received a number of recent reports of crashes with recent builds of Razer Chroma SDK. Razer has been working on the problem for a while, and it appears to have been fixed with Razer Synapse 3. Below are steps to resolve the issue.

  1. Attach your Chroma compatible device and install Razer Synapse 3. If you no longer have your Chroma device, follow the manual installation steps below and Contact Razer if this does not work.
  2. If you still have issues, open your Razer Synapse 3 appication, go to the Modules tab, and install Chroma Connect.
  3. Restart the Razer App
  4. Go to the Connect tab, locate Overwatch.exe and toggle the Enable this App switch to the off position.
  5. Retest the game.

If that doesn’t work, uninstall your current build of Razer Chroma SDK Core Components.++ Instructions are under the header for The Chroma SDK supported games and applications aren’t showing any Chroma effects. How do I fix it? If you do not have this installed, please contact Razer for help or follow the manual installation steps below.

It is possible that some modules were left behind during the uninstallation process for your Razer Synapse. Make sure that these files are no longer on the computer. If they still exist and you are unable to delete them manually, contact Razer for help.

C:\Windows\System32\RzChromaSDK64.dll
C:\Windows\SysWOW64\RzChromaSDK.dll
C:\Windows\SysWOW64\RzAPIChromaSDK.dll

Manual Chroma Installation Steps
If you cannot install Razer Chroma SDK Core Components because you no longer have your device or run into an error, install it from this link. Under step 1, the second hyperlink will download the installer.

If these crashes persist, please create your own thread or contact our support team directly for more help. When doing this, please ensure that you list all steps you’ve tried to troubleshoot your crash, and link this thread if you have followed the steps above.


Black screen then crash on launch
Launch-->Black Screen--Back to Launch. Help!
My Overwatch is not starting. Why?
Blackscreen and general error after startup. (DxDiag included)
My computer can't run overwatch
Game closes with no crash report
Game blackscreen than close by itself
Game crashing after 5 minutes of play
Lots of random crashes - can barely finish a match
Crashing on launch "application stopped working"
Overwatch launches then closes Immidietly
Game is running, No overwatch :(
Overwatch closes after 5 seconds of opening
Game Doesn't Launch
Mouse stuttering
Game crashes when i click Play
My Overwatch Doesn't Seem to Work
Game prevents me from moving, black screens and map reloads
Overwatch constantly crashing
Randomly Crashes Midgame
20 FPS on a 1070 max q
Game Won't Stop Crashing
Overwatch keeps crashing after trying everything and morepl
Crashing from Nvidia Graphics Card
Can't open the game anymore
Frame Rate drop only for overwatch
Crashing Mid Game with Ryzen 7 2700x CPU
JDKiersten - Game Is Running Error
Weird FPS Drops
Only Overwatch freezing
Unpredictable fall of fps
Frequent FPS drops in the game
Strange Fps Problems i Need Help ASAP
Stuttering in game
FPS critically low after update
ZeRTtv - Black Screen Thread
Does the latest nvidia driver have a problem in overwatch?
CONSTANT DEPARTURES FROM THE GAME
Low fps with a decent setup in overwatch
Unstable fps llast patch
Very Low Unplayable Fps
Sudden constant FPS drop
Frame Rate issue only when alive
Connection and blackscreen issues since monday
My fps suddenly dropped
Greatly constant low fps
Server issues East coast
"Game is Running" opens, then crashes
Game crashing as soon as it starts
Overwatch Crashing Immediately After Starting
Overwatch not launching correctly
Unable to launch ow
Overwatch Not Launching
Overwatch not launching
Game wont start
My game launches then black screens and crashes
Overwatch opens but then immediately closes
Game still crashing at launch in 2019
Stuttering/Choppy gameplay
Ow crash black screen pc restart
Overwatch Blackscreen then Crash
Blackscreen While Launching Overwatch )DxDiag + MSInfo Included
Game Crashing on a regular base
Getting very regular crashes, could use some advice
Press play, Game launches, goes black, crashes
Battle.net app/launcher goes straight to error
Getting very regular crashes, could use some advice
Bsod dpc_watchdog_violation
Game quitting on start
Overwatch not launching without giving me an error code as to why
Press play but game doesn't start
Overwatch Crash
Games is suddenly running at 10 fps
Overwatch will not stop crashing
Chroma App not working correctly
Overwacth don't start
When will this bug be fixed?
My Overwatch keep stuttering I am in dire need of help
Razer Chroma Wierd error
Overwatch Crash on startup
Game Crash and can't launch
My game wont launch
Overwatch keeps crashing without error code
Overwatch will not lauch
Plz help me computer nerds
Mouse & Keyboard has noticeable input delay after PC wakes from sleep
Overwatch crashes on start
Instant Crash When Pressing Play
Getting General Error 0xE0010160 Unplayable!
Getting General Error 0xE0010160 Unplayable!
Getting General Error 0xE0010160 Unplayable!
Game wont open when i click play now
Sound problems with footsteps/ults
Overwatch opens, then immediately closes
Severe Issue When Alt-Tabbing from OW (Fixed)
Overwatch Crashing at launch
Frame Drops/Borderline Freezes
CTD after latest patch
Problem With the new update
"Your rendering device has been lost"
Overwatch Crashes on StartUp
Overwatch won't launch with Razer Synapse Running
Game Launches and then Immediately Closes
Random DC's in Overwatch
Overwatch disconnects before, during, or plays
Screen going black everytime I try to launch
Razer Synapse allowed?
app crash to desktop
Problem launching overwatch
Low FPS on GTX 1070
Overwatch instantly crashes upon launching
Black screen after starting Overwatch
Launch Overwatch
Glitch where screen turns black?
Why can't you keep your game from crashing?
Random freezes, need help
Game Constantly Crashes in QP, Arcade, Training room, etc
*crash* Rendering device has run out of memory, please close some windows or restart your computer and try again?
Camera jumps half a screen to the top left every few seconds
Tracking issues
Instant crash when launching game
Game closes randomly, leaves no error message
WTB Chroma SDK fix
Overwatch crashing
Overwatch Crashing every day
Connection issues
Overwatch Crashing while in queue
Whenever windows updates my overwatch goes pitch black
Overwatch closes immediatly after launching
Game unplayable due to insane FPS drops and lag
Brand new PC build, constant crashing
Black Screen at load up
Black Screen at load up
Rendering Application Lost. Please Help
Big/long fps drop
Keep blue screening and getting errors
Can't launch the game...please help
Computer hard crashing after playing for a few minutes
OW Keeps crashing laptop
Random black screen mid game
Keyboard Randomly Stops
Overwatch closing on launch
My Overwatch is not loading, every time I open Overwatch, it says an application caused Overwatch to stop working correctly or something like that
Black screen after clicking "play" button
Overwatch wont start after update
Your rendering device has been lost!
I cant launch the game
Black screen issue
Rendering device has been lost
Cannot Open Overwatch
How do I shut off Razer Chroma lighting effects in OW?
My game won't open after replay update
Can't launch game
Can't launch game
Fern - Overwatch Fails to Launch
Overwatch will refuse to boot
Overwatch will refuse to boot
Moved Client to D drive (HDD) now it won't start?
Rendering device lost or not responding
Game won't launch
BIG bug of login
FPS drops in Games
Frozen Display Now Black Screen When Starting
Game won't launch after yesterday's update
Game launch problem
FPS drops in Games
Constant crashing while playing overwatch
Overwatch shuts down entire PC :/
Game crashes upon pushing play
Game keeps kicking me back to the home page and not starting up
Overwatch keeps crashing
Game won't start
Cannot load/open the game
Game wont launch from my SSD
Consistent error codes, even after changing GPUs and updating drivers/ BLZOWCLI00000004
Overwatch won't Launch on Windows 10
Game Crash on launch
Mic not working in overwatch, fine everywhere else
Game keeps on crashing
Render Device / System Freeze - Anniversary Edition
Game Crash on launch
Screen goes black upon launching the game
Game doesn't work on two computers
Overwatch minimizes randomly
[FIXED] Unstable/Low FPS
Unusual FPS Drop
Massive FPS drop since last patch
Can't open game
Crashing on startup
FPS drops for the past 48 hours
Overwatch Crashing Entire PC
Black screen/crash on startup
99-100% GPU Usage / FPS Drops on Starting Hero Select Screen and POTG
Since the event update I've been having strangely fluctuating FPS
FPS Capped at 20-60
The newest update may be messing with my fps
Really low frames during the first 5-10 games (estimate)
12-20 frames when playing
Unplayable, help
Performance issues
Overwatch crash on startup
#18

Crashing on Systems with AMD Ryzen CPUs

We have seen reports of Overwatch crashing on computers with AMD Ryzen CPUs due to a bug with older BIOS versions on certain motherboards. To prevent this crashing on your Ryzen systems, please update the BIOS to the latest version using the files and procedures found on the motherboard manufacture’s website.

Once this is done, you should also update the chipset drivers for the card.

The BIOS and chipset drivers are the links between the hardware and the operating system. Updating to the latest software ensures users have the latest performance and stability enhancements for the platform.


Inconsistent FPS
Game Will Not Launch
Multiple Crashes - Different Scenarios
Frame rate drop makes game unplayable
Overwatch refund request
OW crashing on startup from battlenet app
Game crashing with a black screen on start up
Really Getting Tired of "Rendering Device Lost"
Black Screen Every Hour on the Hour
Disappearing characters
"Animation problems?"
Crashing in everygame
Random game shutdown
Amd problems and crashes since 18.2.2
OW Crashes, cites out of date BIOS in error message
Lower fps compared to earlier play dates
Computer crashes after windows update
FPS drops and crashes
Your rendering device has been lost
Stuttering video with latest game update
Severe Frame skips in Overwatch on good PC
Mic not working in overwatch, fine everywhere else
GTX 1060 cant get over 30fps
Nothing New... But OW Keeps Crashing.. Ryzen 2700x
Terrible FPS, pretty good specs unusual
Crashing Mid Game with Ryzen 7 2700x CPU
Render device lost Radeon Vega 56
Blizz, I will buy ten loot boxes if you fix my issue
Still Crashing, Unknown Reason
Screen does not display anything but flickering
Semi-Frequent Crashes
Overwatch Crash
My Overwatch keep stuttering I am in dire need of help
Chipset Drivers Detected to be Older then Recommended
Lag spike, Input jitter, I HAVE NO IDEA WHAT THIS IS!
Overwatch works fine in the practice range and custom games but not in quick play or comp
Crashes, Freezes and Blue screens OH MY
Graphics card is up to date
Random DC's in Overwatch
[Reposted from EU Forum] Consistent Freezing Upon Death during and after Killcam (With Video)
Rendering Device lost/ran out of memory
FPS Drop since busan
0xC0000005 The thread tried to read from or write to a virtual address for which it does not have the appropriate access
Massive lag after 5-10 minutes of playing
Dropping half a second when fights start/in the middle of them
Something is bottlenecking my computer!
Constant low frame rate
Delayed or flat out ignored inputs
Unplayable lag :( need help
#19

Low FPS with Razer Chroma Software Installed

We have seen reports of dramatically lower than expected FPS with Razer Synapse/Chroma installed. Typically players will see their FPS stuck between 15-30 FPS while experiencing this issue. If you have your Chroma device, enable Chroma effects for Overwatch, or uninstall the Razer Synapse/Chroma software and reinstall the newest version of Syanpse 3.

If you no longer have your Razer device, follow the steps for the Razer blackscreen issue.


Mad frame drops
Terrible FPS, pretty good specs unusual
FPS in menu is fine but when in game it drops to 1-5 fps
Fps drop ingame
Dropping frames constantly
Game only at 15 fps since the update
FPS Locked at 30 then drops
Crashmailer_64, mass fps drops, and 100% disk
Massive FPS drop
Problem with FPS ingame
[HELP] FPS Problems
Fps drop after anniversary event
Sudden Freeze every few seconds
Huge FPS drops with decent setup
Frame Rate is 5-20 while playing
Low FPS on Overwatch only
Major FPS drop?
Imense lag on old settnigs.Lag after the update
Horrible fps with good pc, help!
FPS goes up and down throughout the game
Lagging while streaming
Game stuck at 21-23 fps after windows update
FPS drops from time to time since the last patch
Low FPS all of a sudden
Random FPS drops 2019
FPS and Latency Issues Ever since new Patch (1.37.0.1)
Huge FPS loss after recent patch
High FPS feels like low FPS
Overwatch Crashing / FPS issues
EXTREME Frame drops when respawning and changing heroes
Overwatch using CPU and no GPU
FPS = High in Menu/Hero select (~180-200), Low In-game (~10-15)
FPS Capped at 30 and crashes
Help with fps lag!
Punisher's Low FPS Thread
Frames dropping hard then coming back
After updating my PC OverWatch becomes unplayable
~30 FPS on a GTX 1060 GB
Low fps with rtx 2080
Constant FPS drops recently started
Extreme frame drop after June 20 patch
Strange fps drop in game on good pc
Major frame loss only when playing
Frames <30FPS only when playing
Low fps while playing
Massive fps drop after recent update
Game runs roughly when im alive in overwatch
My PC is worth over 2000 Euro and I still have massive FPS drops in Overwatch
Insane Low FPS when in match
FPS Won't go above 25
Overwatch Frame Stutters
Fps drop after latest patch
Very Low FPS Problem
FPS being weird
Help! Urgent! Low Temp and low FPS/ Overwatch Performance Capped / Limited
My FPS Is bad in game but perfect in kill cams
No more sound & repeated screen freezes
FPS very low for high end PC?
Constant Frame Drops since May Patch
FPS issues in comp (repost)
Low fps with 2019 anniversary?
GPU Usage Extremely Low, FPS Very Low
FPS drops only when alive
FPS capped at 30
FPS Drop happened just recently and seems unfixiable
Overwatch Blizzard/Developer Post Directory - Last Updated: 7/11/2019
Abnerd - FPS issues
Constant crashing while playing overwatch
Frame Rate Stutters and Freeze
FPS drops (DxDiag on pastebin)
After the new anniversary update my fps fall down
My fps stuck at like 18-20 and yet my settings is way more than that
Frame dropping glitch PLEASE HELP
Minor lag while in-game
My Overwatch keeps dropping frames
Stuck under 30fps only for OW
Unexplainable frame drops at high fps
Recent FPS drops
Unstable FPS and stuttering
Severe Frame skips in Overwatch on good PC
Extreme FPS drops make the game unplayable
Random FPS drop
I have extremely low fps
Lagging in game but not during kill cam
Severe Frame skips in Overwatch on good PC
FPS drops, sometimes outright freezes
[FIXED] RTX 2060 (STILL) dropping frames at 144fps DP output
FPS drop after Havana update
FPS dropping a lot
Low fps while playing (controlling character), normal fps everywhere else
Capped at 60fps GTX 970
Am i the only 1 experiencing random lag?
Super low fps, i can't play the game
Frame rate drops to 15-20FPS
Crazy FPS drops 1080ti with low graphics setting
Frames Drop after getting on the game
Micro Stutters and Frame drops
Low fps since new update
Only FPS drops with overwatch
Random Big FPS Drops
Getting 0 GPU usage in Overwatch
Mjorgn crashing to desktop and freezing
Framerate Loss and i dont know why?
Gpu usage at 0.1%/ gpu copy
My game wont go above 30 fps
Terrible Performance on Decent Machine
Common Technical Issues and Solutions
FPS Drops in game
Overwatch minimizes randomly
Locked at 60 fps in-game but kill cams go higher than 144 fps
#20

Windows 10 Displaying 0% GPU Usage

In the latest few builds of Windows 10, there is a display bug which causes Overwatch to display as using 0% of your dedicated GPU. In the majority of cases, the GPU is being used correctly, and this is simply a display issue.

If you are using a desktop PC, ensure that your monitor is plugged into the correct graphics card. For the majority of PCs, your dedicated GPU will be about midway down the tower. The ports near the top of the PC will usually connect to your motherboard/CPU graphics card, and will result in worse performance. If you need help identifying which ports are the correct ones for your PC, look up the model online.

To check to make sure your GPU is being used correctly, we recommend using HWMonitor. If you use this utility while playing, you should see that your dedicated GPU is being used by checking the “Max” column after playing.

If you are having performance issues, crashes, etc, which make you worry your GPU is not working correctly, check out our troubleshooting resources.


Overwatch is using my CPU, not GPU
Gpu usage at 0.1%/ gpu copy
Getting 0 GPU usage in Overwatch
Overwatch problem: GPU usage 0%
FPS Won't go above 25
Ow dosen't use my gpu at all
GPU- Copy instead of 3D since Event start
Random Frame Drops
GPU Usage Extremely Low, FPS Very Low
Overwatch uses only my CPU
Overwatch is running on "GPU-1 Copy Engine"
Overwatch Not Using the Right GPU
#21

“Rendering Device Lost!” with RTX Graphics Cards

We are currently investigating a problem with RTX graphics cards receiving this error message. Keep in mind that not all RTX users will have this problem and there are multiple causes for the Rendering Device Lost error. Before troubleshooting your individual Rendering Device Lost error, try the work around in this post. If it works, keep an eye on that thread for updates on the bug investigation.

If the work around does not fix your issue, your problem is unrelated to the bug under investigation. You can use this article for more help.


Rendering Device Lost Again
Rendering Device Lost
It's 2019 and we still have this issue
Game Crashes my pc
CE-34878-0 on PS4 - ITS BACK
Rendering device error causing penalties
Game closed by itself after finding a game
Rendering Device Lost 2019 Edition
Crashed with error "Rendering device has been lost." Had to restart PC to fix
Overwatch keeps crashing when i play comp, and it get penalished for it
Rendering Device Lost
New PC Render Device Lost Since Rebuilding
Our rendering device has been lost
Rendering device lost!
#22

Crashing on PS4 with error CE-34878

We’re currently investigating causes of this crash. If you are receiving this error, please contribute to this thread. While we investigate the cause, you may also check Sony’s support article on this error.