hi, I bought overwacth recently, after the installation, makes a black schematic as if it started, but not part closes immediately after. I already tried with the selective boot, removed razer sdk. but it does not start, I have checked in the OW folder, and there is only one ‘’ logs ‘’ folder, the settings folder does not create it. Please help me
this is my pc
msifno and dxdiag
I would recommend to double check our thread on removing Razer software Here.
Your system also has other crashes with EyeRest, and VideoCardMonitorII.exe reported. Make sure you restart the PC after you put the system into Selective Startup to actually get into that mode or try creating a new locale user account to test the game on following the steps Here.
hello, listen to razer software I do not have because I have all the components of the msi, I did everything you told me, but niete I go to start the game, it starts but closes soon after, makes a black screen and you closes.
I’ve sent those instructions to him , he will promptly work on those points.
He assured me that eyeRest is already off the PC, for the rest he is working on it.
The log containted network errors maybe due to the fact that he tried to launch OW under windows 10 safe mode(which i belive is without network connection) so the OW resolver for the domain names could not connect to the internet.
I’ll post the results of the actions soon as we have a valid run test, in negative case we’ll repost the DxDiag and MSinfo new files
If you see a pop-up with the error message, you can submit that code via ticket and they can tell you what it’s related to. Otherwise I would check the Windows Defender for updates (you had some waiting for install), and see if it is blocking the game.
At this point, I think creating a ticket like Nicole suggested would be a good idea. Make sure to include a new MSinfo, and link this forum thread in your ticket so we can get this further investigated.
Hello, doing the ticket we solved the problem, apparently RazerChroma SDK was stuck in the system, without being seen anywhere, I said that I had to reinstall it and then uninstall it. I thank you all again for your help and time.