Unable to join team chat, and says I'm muted

In game, when I try to join voice chat, It says I am in chat but no one is in it other than me, and I am permanently muted. This has been happening for over a week now. I can not hear anyone and they can not hear me.

  1. You are muted by a keybind and you’ve got to press M to unmute, altough this would let you hear teammates.
  2. If you are playing on University or Business email please go to this thread: Known Technical Support Issues - Updated Oct 13, 2021 - #23 by Drakuloth
  3. You have been punished by the report system, and have been silenced for a such said period. (This prevents you from chatting and talking)
  4. You have your Voice Chat volume set to 0 in the settings menu

the problem with mine isn’t with the university (which I am currently in one) but this has been a problem before I even moved in I just randomly get disconnected and get an error message inside the game saying voice chat muted. I checked the thread and I have tried everything and it is just not working. (I am on console btw)

it works every now and then though