There are various possibilities to check for first. First work through these two troubleshooting guides if you have not already:
You also mentioned that you have a RTX graphics card. As such, you might check this section as well:
If nothing works please consider posting a DxDiag file so that we can learn more about your computer:
- Press Windows Key + R.
- Type DxDiag and press Enter.
- In the DxDiag window, click Save All Information.
- Name the file “dxdiag” and click Save.
- Open the file in Windows Notepad, then press Ctrl+A to select all text, then Ctrl+C to copy all text to the clipboard.
- Start a new reply, and type two sets of four squiggly lines and then place the cursor in between and press Ctrl+V to paste the Contents in a code block. Example:
~~~~
Paste your DxDiag File Here
~~~~