Overwatch crashing with report ID


This particular crash has been happening quite frequently as of yesterday.

Report ID: 3C9CD232-3CBD-433A-A640-6560C638DC51

Thanks for any help!

Only staff can read error codes, but I might be able to help if you add a dxdiag here.

DxDiag instructions (click to expand/collapse)
  1. Press Windows Key + R, then type DxDiag and press Enter.
  2. In the DxDiag window, click Save All Information.
  3. Name the file “dxdiag” and click Save.

To add it to your reply here:

  1. Open the text file and copy all of the text.
  2. Paste the text in your reply.
  3. Highlight the pasted text and click </> on the post editor.

If your DxDiag does not fit in one message, you can post it on Pastebin.com and provide the hash code (the numbers/letters after the .com) in your reply.

If you’re using any sort of antivirus, I recommend disabling it. I’m not sure what’s directly causing your BlueScreen error we see here, but it might be related to permissions to access your data.

The dwm.exe error is your Desktop Window Manager, which might be resolved by running a check on your Windows install.

If those don’t help, you can uninstall all copies of your GPU drivers (using the uninstall feature in Windows or GeForce experience is not enough) with Display Driver Uninstaller (DDU). Then install the latest version again.

Finally, you might investigate updating your bios, as mentioned in the stickies:

I hope this helps point you in the right direction, or maybe the staff will immediately know the cause of the crash via your ticket.