Overwatch 2 Crashing on Launch

[ShaMooster-1704]

Hey Devs, i was wondering if you can take a look at my computer (i don’t know how you would) but i really wanna know why my overwatch 2 crashes on launch, i’ve tried everything i know, reinstalling, scanning files, checking for updates, resetting ingame settings, running as administrator, etc. Can someone please help me?

[Jambrix]

Hey there,

Check out the info linked below to see if it might be and old version of Razer Chroma causing the crash on launch.

Known Technical Support Issues - Updated Oct 13, 2021

Black Screen Crashes Due to Razer Chroma Software We’ve received a number of recent reports of crashes with recent builds of Razer Chroma SDK. Razer has been working on the problem for a while, and it appears to have been fixed with Razer Synapse 3. Below are steps to resolve the issue. Attach your Chroma compatible device and install Razer Synapse 3. If you no longer have your Chroma device, follow the manual installation steps below and Contact Razer if this does not work. If you still have…

If that doesn’t help feel free to post your DXDIAG

DXDIAG

1. Press Windows Key + R.
2. In the Run window type dxdiag and press Enter.
3. In the DirectX window, click Save All Information.
4. Name the file “dxdiag” and save it to your Desktop. Open the new dxdiag file with Notepad.
5. In the posting section hit the </> button for “Preformatted text” then paste (Ctrl+V) the DXDIAG contents. That’ll make the information much more readable.

If you are unable to post this due to the length of the DXDIAG, please feel free to use pastebin.com and share the direct link with us instead. Use the </> button as well in order to share the link.