Patchamamma crashing on startup

Technical Support
1

Got the same problem, no Razer drivers or components.
When I launch the game, my screen flickers and closes Overwatch.

[26308] [ERR] [bnl] [External(0)] [External()] [2021-05-02T18:53:16.831Z]: PathOps: [20210502T20:53:16] {3f98} ERR (…\3rdparty\Battle.net.labs\TACT\dist_common\source\PathOps.cpp, line 112): … is the leading path component: /…/.build.info
[26308] [ERR] [bnl] [External(0)] [External()] [2021-05-02T18:53:16.831Z]: PathOps: [20210502T20:53:16] {3f98} ERR (…\3rdparty\Battle.net.labs\TACT\dist_common\source\PathOps.cpp, line 213): path normalization failed: /…/.build.info

2

Hey patchamamma,

Those error logs are normal and will show up even if the game is working correctly.

Can you post a DXDIAG from the PC so we can take a look at that?

DXDIAG

  1. Press Windows Key + R.
  2. In the Run window type dxdiag and press Enter.
  3. In the DirectX window, click Save All Information.
  4. Name the file “dxdiag” and save it to your Desktop. Open the new dxdiag file with Notepad.
  5. In the posting section hit the </> button for “Preformatted text” then paste (Ctrl+V) the DXDIAG contents. That’ll make the information much more readable.

If you are unable to post this due to the length of the DXDIAG, please feel free to use pastebin.com and share the direct link with us instead. Use the </> button as well in order to share the link.

3

https://pastebin.com/BXRnEv3L

4

If you unplug the Wacom tablet and turn of the ASUS fan utility, does the issue persist?

1 Like
5

Hey again,

Thanks for the link!

Try resetting the game settings which will default the graphics settings, and if you have GPU Tweak running try shutting that down before launching the game again.

Have you used any Razer hardware in the past? If yes, see if this might help:

6

Thanks, turning off GPU Tweak at startup solved the problem