Newly got the game, Crash

[Miracat-11953]

I just bought Overwatch and when I go to play it I get to the blizzard entertainment screen then it crashes on me and brings up a page saying error with a code so I look the code up and nothing shows up. I’ve uninstalled and reinstalled, reset my computer, tried playing in different regions. i don’t know what else to do.

[Nicole-1893]

@Miracat-11953

I just bought Overwatch and when I go to play it I get to the blizzard entertainment screen then it crashes on me and brings up a page saying error with a code so I look the code up and nothing shows up

The error code is something you send to their help desk, and they can diagnose those through their ticket system.

On the forums, we may be able to help you if you provide a DxDiag.

Common Technical Issues and Solutions

What to do if you Need More Help Technical issues can be very frustrating to try to diagnose on your own. Fortunately we have both a helpful community and support staff who can help locate the problem with you. If you prefer to troubleshoot with the community/blue posters and see if anybody else is having similar issues, start a thread with this information: For all technical issues: Create a text copy of your DxDiag using these instructions. Once you have that made, open the file. You’ll ne…

In the meantime, make sure you look over the topic specifically about black screen crashes here:

Known Technical Support Issues - Updated Oct 13, 2021

Black Screen Crashes Due to Razer Chroma Software We’ve received a number of recent reports of crashes with recent builds of Razer Chroma SDK. Razer has been working on the problem for a while, and it appears to have been fixed with Razer Synapse 3. Below are steps to resolve the issue. Attach your Chroma compatible device and install Razer Synapse 3. If you no longer have your Chroma device, follow the manual installation steps below and Contact Razer if this does not work. If you still have…