Can't launch game

[Nicole-1893]

Step 1:

Double-check that the Razer software issue (you are using their product) is not the reason this is happening. Razer issues are the most common cause of blackscreen issues.

Known Technical Support Issues

Black Screen Crashes Due to Razer Chroma Software We’ve received a number of recent reports of crashes with recent builds of Razer Chroma SDK. Razer has been working on the problem for a while, and it appears to have been fixed with Razer Synapse 3. Below are steps to resolve the issue. Attach your Chroma compatible device and install Razer Synapse 3. If you no longer have your Chroma device, follow the manual installation steps below and Contact Razer if this does not work. If you still have…

Step 2:

Check the Windows Event Viewer > System logs to see what’s happening around the time of the game crashing (there is log history you can view there). You can provide info here, or continue the steps to check for overheating.

Step 3:

Please provide some screenshots of HWMonitor, with your PC under full load. If you can play another game, watch movies, etc.; do something that utilizes the hardware.