Unplayable lag :( need help

[yourprincess-11855]

Hello

My OW has trouble lagging (like, unplayable lag) and high latency.
I used to be able to play it just fine but then there was something with my laptop and I got a new Windows installed. That’s when the lagging problem occurred. I’ve been trying to fix it but nothing seems to work. It’s been going on for almost a year I think. So, really need your help here.

My laptop is HP Pavillion 15-bc021tx
Operating system :: Microsoft Windows 10 (64-bit)
Intel ® Core™ i7-6700HQ CPU @ 2.60GHz 2.59GHz
RAM 4.00GB (3.89 GB usable)
my graphic driver is the latest version (391.35)

I already tried…

• getting new Windows installed (again)
• changing the power settings in the Nvidia Control Panel to ‘Prefer Maximum Perfomance’
• disable Windows update when I play
  and I tried contact HP and they told me to contact OW instead.

Also, when I play the Disk goes up very high (90-100). It does go down (and then goes up again)
Here are the screenshots of Task Manager when I play

• https://**uppic.cc/v/VNX
• https://**uppic.cc/v/VNY

(Just delete the ‘**’, I put it there bc it says the link is not allowed)

Thank you

[Nicole-1893]

It could be that you’re squeaking by with the absolute minimum amount of RAM. But otherwise, what graphics card are you using? Is it on the supported list?

Overwatch 2 Supported Video Cards

If it is, try these steps:

Known Technical Support Issues - Updated Oct 13, 2021

Crashing on Systems with AMD Ryzen CPUs We have seen reports of Overwatch crashing on computers with AMD Ryzen CPUs due to a bug with older BIOS versions on certain motherboards. To prevent this crashing on your Ryzen systems, please update the BIOS to the latest version using the files and procedures found on the motherboard manufacture’s website. Once this is done, you should also update the chipset drivers for the card. The BIOS and chipset drivers are the links between the hardware and th…

Also, you said lagging and latency. Are you experiencing connection issues also?

Common Connection and Latency Issues

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you’re having them. Table of Contents 1. Connection Troubleshooting Resources 2. FAQs 3. What to do if you need more help

[yourprincess-11855]

Hello

The RAM is only 4 GB but only 10 percent of it. Do I need to upgrade the RAM to 8GB?

Also, I think my graphics card is supported. It is GeForce GTX 960, one of the 900 series.

And I tried follows all steps in ow latency problem , didnt work either. I don’t really think its the trouble with the internet connection because it is lagging when I play at home and at my dorm

[Nicole-1893]

Can you post the WinMTR and Traceroute you got after following the steps?

[yourprincess-11855]

Hello

I don’t know how to get the WinMTR and Traceroute so I tried google it. This is what I’ve got. But i’m not sure it is what you were asking for… If it’s not, please tell me how to get them (I dont even know what they are tbh )

https://**uppic.cc/v/fb4

[Nicole-1893]

Running WinMTR

[yourprincess-11855]

I play for one match. It’s lagging.
here it is. It is okay or do I need to play longer?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
192.168.1.1 - 0	923	923	0	1	13	1
10.121.57.221 - 0	923	923	25	34	143	73
10.121.57.218 - 0	923	923	25	26	44	25
10.33.34.249 - 0	923	923	34	36	69	36
10.254.254.51 - 0	923	923	34	35	75	35
10.254.254.52 - 0	923	923	34	36	53	36
10.254.253.19 - 0	923	923	35	36	83	37
10.33.35.37 - 0	923	923	35	36	60	45
10.33.35.8 - 0	923	923	35	35	51	36
mx-ll-110.164.1-121.static.3bb.co.th - 0	923	923	34	35	53	36
mx-ll-110.164.1-107.static.3bb.co.th - 0	923	923	35	36	61	36
mx-ll-110.164.0-103.static.3bb.co.th - 0	923	923	62	64	80	65
52.95.218.24 - 0	923	923	61	63	80	62
No response from host - 100	185	0	0	0	0	0
No response from host - 100	185	0	0	0	0	0
52.93.10.23 - 0	923	923	61	63	87	62
52.93.10.131 - 0	923	923	61	63	95	62
52.93.10.140 - 0	923	923	62	64	80	64
52.93.11.31 - 0	923	923	60	61	100	61
52.93.11.18 - 0	923	923	62	63	80	63
52.93.8.49 - 0	923	923	61	63	82	62
203.83.223.23 - 0	923	923	61	62	80	63
No response from host - 100	185	0	0	0	0	0
No response from host - 100	185	0	0	0	0	0
No response from host - 100	185	0	0	0	0	0
No response from host - 100	185	0	0	0	0	0
No response from host - 100	185	0	0	0	0	0
No response from host - 100	185	0	0	0	0	0
No response from host - 100	185	0	0	0	0	0
No response from host - 100	185	0	0	0	0	0
________________________________________________	______	______	______	______	______	______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[Nicole-1893]

|10.121.57.221 - 0|923|923|25|34|143|73

Can you also do one with the resolved hostnames instead of IPs? Either way, seeing a pretty big spike on the second point you connect to, which is either going to be a modem/router or switch, depending on your network setup. If you rent all of this equipment from your ISP, you’ll need to call them for service.