while playing OW, it happens to me, randomly, that I lose control of the mouse and keyboard, for a few seconds. The game continues to “play alone”, the character moves forward, for example, without me being able to control it (I can only try to counteract the movement, moving backwards). After a few seconds, I can resume playing normally.
Consider that this happens to me ONLY with OW (and I play various games).
I have a razer mouse, with wire, and a corsair keyboard, also with wire, and I use a PC, with Windows 10.
Unfortunately, for some months now I have been forced not to play OW, because of this reason, and I am very sorry.
Thank you, I’ve checked the updates and I already have the latest Razer Synapse 3 updates.
In the meanwhile, I just had a match against bots. I had a consistent lag when pressing space (to jump) - specifically, I pressed space and sometimes it jumped a couple of seconds later, sometimes it worked; and I had some issues while strafing or pressing “w” to go forward. Specifically, the game “keeps me going” in the direction I am pressing at the moment. It is so frustrating and it tells me that there is also a keyboard issue. I am quite sure it’s not an internet issue.
What else can I do? I have a corsair mechanical keyboard, but I’m sceptic that I have both a mouse and a keyboard issue together, it would be a rare case indeed. Any suggestions?
Let’s see if anything is throwing errors in the background in a DxDiag.
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+++ WER9 +++:
Bucket errato 1959912700062653477, tipo 1
Nome evento: APPCRASH
Risposta: Non disponibile
ID CAB: 0
Firma problema:
P1: NahimicSvc32.exe
P2: 2.3.8.60549
P3: 5d9c5932
P4: DynamicSMProfileDaemonModule.dll
You have a bunch of these crashes on your laptop. Nahimic is a motherboard software overlay that can mess with inputs and cause other types of performance and crash errors while playing. Try uninstalling the Alienware software that came with your Laptop and see if it improves. The biggest offender is going to be Alienware Sound Center for this, but if you don’t use the other software, you can uninstall that too.
Other than that, we have heard rumblings of some keys sticking sometimes due to a change to the way inputs are detected.
Hi, I tried to toggle on/off the new mouse pointer precision, but it didn’t solve my issues.
Is there any method to get rid of Nahimic sound without unistalling the Alienware Command Center? I’ve bought an Alienware PC and all my profiles and FX are set there, I mean.
Unfortunately since that’s not our program I can’t provide much insight into how else to get rid of it. Removing Alienware Sound Center/Command Center is the best way to get rid of it that we’re aware of. If you contact Dell they may have other insight as to how to disable it or fix whatever’s causing it to error out like this.
Tyvm, I’ll give a try, I’ll first try to contact Dell, then in case I’ll uninstall the program, even thou I feel this latter as a “non solution”. I mean, I’d like to be able to play all my games with my “standard” Alienware configuration, because it “should” work.
I’ll tell you if I obtain a valid result.
Definitely let us know if you’re still having problems with it removed. The problem you run into with these types of softwares is compatibility related. Basically, Nahimic has an “overlay” module. Many applications have these, but essentially an overlay draws itself on top of a game. Because it does this, it claims control of the drivers with priority, which causes all kinds of weirdness. In general if you ever have a performance related tech issue with any game, killing off all overlays should be step number one. Because of the way their hook modules work, a game company cannot address any compatibility issues with an overlay so it’d be up to the people who create the overlay to fix any bugs.
If it doesn’t work, though, you know where to find us!
I just received my answers from Dell support. They said they know no other solutions but uninstall their program, the Alienware Command Center! Absurd but true.
So, sadly, I think I’ll be forced to uninstall the basic program of the desktop pc I bought (I mean, I have an Alienware).
I’ll inform you whether in this way I’ve solved the problem.
Thanks for the follow up so far. Replying back so that you can update us if you still need help. A lot of laptops these days ship with software that isn’t completely necessary, though some of them will drive extra functions. Most folks consider the extra software ‘bloatware’ so if you don’t use the functions actively, it typically hurts nothing to remove it, and can actually improve things in niche situations like this.
