Game launch problem

[Nicole-1893]

I think the first steps you’re looking for are these:

Known Technical Support Issues

Black Screen Crashes Due to Razer Chroma Software We’ve received a number of recent reports of crashes with recent builds of Razer Chroma SDK. Razer has been working on the problem for a while, and it appears to have been fixed with Razer Synapse 3. Below are steps to resolve the issue. Attach your Chroma compatible device and install Razer Synapse 3. If you no longer have your Chroma device, follow the manual installation steps below and Contact Razer if this does not work. If you still have…

If that doesn’t help, report back and we can worry about the networking tests etc. I don’t know what your ticket originally mentioned, so I’m just going off the answers you were provided.