There is a disconnect issue that is unique to the Netgear R6220 router and PVE game modes in Overwatch. Players with this router are experiencing frequent disconnects from the PVE modes ONLY. Because it only affects one type of router and one type of game mode, it is quite rare, but it affects a number of players. If you are having this issue on PC, XB1, or PS4, try these steps:
- send a ticket to Blizzard and let them know what kind of router you have (Netgear R6220) and whether you have a wired or wireless connection
- GO WIRELESS! I know this is counter-intuitive, and the response I got from Blizzard tech support was to use an ethernet cable, but this is the cause of the issue, not the solution
I have tested this several times, and going to a wireless connection fixed the issue for me. For whatever reason, the issue only affects wired connections on the Netgear R6220 router. If you know someone having this issue, please direct them here. Blizzard tech support will tell them to try a wired connection, and that will not work in this case!
Not everyone has the option to go wireless without buying a peripheral for their PC. Hopefully with enough support tickets all having the same issue, we will be able to get to the bottom of this issue. If you know anything about the disconnect issue regarding the Netgear R6220 router, and especially if you have a solution for wired connections, please post it below!
EDIT: Issue solved for wired connections as well! I just tested this on my own, and so far no DCs. You will need to enable your router’s QoS settings. Start by going to routerlogin dot net (these forums will not allow links…). The default username and password are “admin” and “password.” Next, click on the “ADVANCED” tab in the top-left. Click on the “Setup” drop-down menu and you will see an option for “QoS Setup.” On the next page, there will be a checkbox for “Turn Internet Access QoS On.” Check this box. The “Turn Bandwidth Control On” box should be checked now. You can and should uncheck this box. Finally, you will see 4 queues at the bottom of the page: Highest, High, Normal, and Low. In the High column you will see “Warcraft.” Select “Warcraft” and click “Edit.” Change the priority from “High” to “Highest.” Once you see “Warcraft” in the “Highest” column, click “Apply” at the top of the screen. Your router will take a few seconds to reconfigure, and you may lose internet connection for a bit. Once it is all done, close the web browser and load up Overwatch. If I’m right, and I hope I am, you’ll be able to play any of the co-op game modes without DCs.
If this helped you, please post below.