Ow crash blacksreen

when i lauch ow it crash with a blackscreen
i have all driver up to date /no razer device/did everything the forum say

With any PC-related tech issue, please include a DxDiag so members of the community can help you troubleshoot. Otherwise, we’re just guessing.

Click here to show/hide DxDiag instructions
  1. Press Windows Key + R, then type DxDiag and press Enter.
  2. In the DxDiag window, click Save All Information.
  3. Name the file “dxdiag” and click Save.

To add it to your reply here:

  1. Open the text file and copy all of the text.
  2. Paste the text in your reply.
  3. Highlight the pasted text and click </> on the post editor.

If your DxDiag does not fit in one message DO NOT shorten it. Instead, post it on Pastebin.com and provide the hash code (the numbers/letters after the .com) in your reply, not the entire link because you can’t post those.



Signature du problème :
P1 : Overwatch.exe
P2 :
P3 : 5e701291
P4 : RzChromaSDK64.dll_unloaded

You will need to manually look for the remaining Chroma files causing this. More info here:

Additionally, you’ll want to free up at least 12-15% of your hard drive space for optimal drive performance. Sometimes old Windows update files can be removed with the Disk Cleanup tool.

Disk & DVD/CD-ROM Drives

  Drive: C:

:warning: Free Space: 11.6 GB
Total Space: 242.1 GB
File System: NTFS

i did every step and it still not working

In that case, please provide a new DxDiag.