Battle.net app/launcher goes straight to error

Technical Support
1

When I click on the Battle net launch/app it goes straight to an error screen with the error code at the bottom.

Not sure what to do. It was working fine yesterday.

86EDB927-357C-45B9-84E9-511C955EC2F3

2

I can’t read error codes (only staff can), but you might look over some of the known issues in case any of them apply to your hardware or software configuration.

Most common is the Razer Chroma issue.

3

Hi there Mumrah,

I looked over this crash and think it would be best to scan the computer with Malwarebytes. This crash is pointing to a few things that look like unwanted programs. I would scan and make sure the computer is fine.

If this does not help, the next thing to try would be fully resetting the app.
Perform Steps 1-5 here after that do not reinstall yet but follow these additional steps:

  1. Open file explorer/file manager
  2. Type the following into the address bar (not the search bar): %APPDATA%
  3. Delete the Bnet and blizzard folders inside the appdata folder if they exist.
  4. Repeat steps 2 and 3 with %LOCALAPPDATA% and %TEMP%
  5. Empty the recycle bin.

I look forward to know if this helps :slight_smile:

/Nathardrick