Possible fix for black screen/crashing

I spent almost 3 days on trying to figure out what was going on, and finally dxdiag showed me that RzChromaSDK64.dll_unloaded was causing it to crash, the issue is I had to wipe every file and folder from my pc that had “razer” in it so if you have this problem and like your shiny keyboards and mice or whatever you’ll have to make a sacrifice to play this game. If this doesn’t fix your issue run a dxdiag ( win+r and type DxDiag then export the file to your desktop) scroll all the way down untily you see

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 1834499828150342276, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: Overwatch.exe
P3: 63407107
P4: RzChromaSDK64.dll_unloaded
P6: 5aa6372b
P7: 00000000000013f4
P8: c0000005
P9: 0000000000000008
or something simmilar.
Hope this helped and yall will find your issue and then fix it :slight_smile:

This is quite a common problem and the reason the solution is also pinned at the top of tech support:

Visit that thread for additional info if you’re experiencing this issue.

I have never crashed so much as I have in the past 24 hours. Just in the past hour I’ve crashed out of 3 matches. Game is unplayable at this point.

dxdiag can tell you what caused overwatch to crash, you can send it here

Nah it doesn’t tell anything. Just gives system specs and whatnot.

I did find the crash logs, but they don’t say anything of note because it can’t do a thread trace.

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